×

Review Keywords Analysis

  1. CA
  2. AB
  3. Calgary
Day & Ross Freight

Day & Ross Freight

Visit Website
Closed  Now now
3800 Westwinds Dr NE, Calgary, AB T3J 5H3, Canada Get Directions
social-share-icon Social:
2.2
reliable-icon Reliable
Claim the profile, write a
review or rate company
Unclaimed Profile Add to TOP 10 Write a Review
or rate us:
ABOUT   Services Excellence Summary

In this journey since the first Potatoes in the 1950s, to eight decades later offering freight services today, we can ship a potato from a field to a customer's doorstep, and a sofa to an internet customer. We've come a long way. With over 7,500 drivers and owners serving customers in Canada and the US, we can also import goods from around the globe. Day & Ross is growing every day and coming up with new opportunities. If you're willing to work on the road or as one of our business managers, Day & Ross has a job for you. At Day & Ross, we take care of our people as they are our most valuable asset. Therefore, we treat them like they are part of our family. Day & Ross believes in caring for its employees and creating a positive work environment. In the past decade, we have received recognition as one of the top ten Best Managed Companies in Canada. Additionally, in the last two years, 2018 and 2019, we were named one of Canada's Top Transportation Companies for Women. In 2020, we will be celebrating our 70th Anniversary. Without our customers, employees, and drivers who made it possible for us to provide the services we offer, we wouldn't be where we are today.

 

SUMMARY   Reviews Summary

Customers express satisfaction with vehicle shipping services at Day & Ross. Praises go especially to trail and crate workers and forklift operators who helped them load and offload products. Reviewers say the company has friendly and helpful employees who always behave as if they care. A free and frequent updating system gave them many advantages when they needed their shipments quickly. Most customers say that the company delivers their products on time. Others understand that shipping a product on time is hard and that they may experience some delays Hygienically the company is characterized by excellent service and reasonable pricing. Customers do not notice exaggeration on any fee, and they say that the company offers a wide range of vehicles that can ship products of whichever size across different geographical locations. Shipment safety is there as praised by a client who said that they received what they both confidently expect in good condition instead of a broken one. Thus, most customers are likely to go back for other services as they always feel welcomed and satisfied with the services they receive. On the other hand, free loaders and off-loaders highlight that the working environment is so conducive for slightly-demanding tasks for a while. Everyone feels some peace when at work which brings in more concentration and work is done smoothly, and no annoying distractions around. This creates teamwork and bonding. Work are happy and proud to work in such an environment. Sister departments also having good communication.

 

cancel
cancel
Benoit left a 1 star review
★☆☆☆☆
On TrustAnalytica
Jul 07
Verified

Reviews Live Stream Widget

Live stream your reviews on website.

Collect your Trust Badge

Get recognition as a TOP Business!

Reputation Change over time
5
4
3
2
1
0

Pros & Cons

PROS
super helpful (2)
on time (2)
great experience ... (1)
accommodating (1)
good experience (1)
friendly service ... (1)
very quickly (1)
good price (1)
friendly staff (1)
fair pricing (1)
Load more
Cons
delayed (3)
horrible (3)
0 stars (3)
slow (2)
waste your time (2)
worst experience ... (2)
stay away (2)
terrible service ... (1)
unhelpful (1)
no communication ... (1)
Load more

Day & Ross Freight Reviews: 103. Average Rating: 2.2

filtered by
% summary
Excellent
0%
Good
0%
Average
0%
Poor
0%
Bad
100%

Sign in to leave a review

via your social media account

Délais de livraison pas très fiable par une compagnie de transport merdique. Acheté le 2 Juillet et après avoir appelé Day & Ross "Qui est supposément le transporteur", ils me disent qu'ils fait le transfert avec une autre compagnie de transport à Drummondville le 6 Juillet et que ce sera livré le 7 Juillet durant la journée. Je les appelle "Day & Ross" le matin du 7 Juillet pour savoir ce qui en est. La femme qui me répond me dit que mes unités seront livrés durant la journée selon le tracking du nouveau transporteur dont je n'ai pas le droit d'avoir le nom. Je rapelle en fin de journée le 7 Juillet "Day & Ross" et une autre femme me répond. Elle me dit d'attendre quelques instants et qu'elle va vérifier avec la compagnie de transport avec laquelle ils ont fait le transfert. Elle fini par me dire que le nouveau transporteur a pris possession des unités aujourd'hui et qu'ils ne livrent pas la journée même. Ça ira seulement à lundi prochain après le weekend. Sérieusement, lorsque ça arrivera chez moi je vais refuser la livraison et ils vont repartir avec leurs unités et feront le chemin inverse. À suivre...
I wished I could give this crooked company zero stars for their inept 'freight' and LTL services. I had 3 pallets shipped from AB to Ottawa, and was quoted approx. $440. However, after the shipment was delivered, I received an invoice for close to $6k for 'additional' shipping charges! I contacted their billings department, and had them acknowledge that they miscalculated the amount. The final bill ended up being $770+, even when I was assured multiple times through the phone and email that there would be little to no additional charges for splitting the one pallet to 3 different pallets, since the weight stayed the same as initially quoted. Furthermore, Day and Ross damaged one of the pallets, and refused to take responsibility nor offer compensation for their shoddy delivery. Their 'claims department' refused all claims, and didn't even bother to review all the documents that were sent to them before denying the claim. I would avoid Day and Ross Freight, and advice all businesses to stop working with the inept LTL company.
My package went missing. When I emailed them requesting to get info they said because I ackage was going to Costco I didn't have the right to know when they were going to get there. I paid for my tires and the delivery. Thus is the way Costco does tires. I am 100% okay with that part but when I pay for everything I do have the right to know when my tires will arrive. A load of 20 sets of tires went missing from this delivery. Hmmm . Wonder what happened to the tires?
cancel
cancel
Benoit left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
Verified

Reviews Live Stream Widget

Live stream your reviews on website.

Collect your Trust Badge

Get recognition as a TOP Business!