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Review Keywords Analysis

  1. CA
  2. AB
  3. Edmonton
Birks
Birks
Birks

Birks

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Southgate Centre 5015, 5015 111 St NW Suite 24A, Edmonton, AB T6H 4M6, Canada Get Directions
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3.7

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ABOUT   Services Excellence Summary

Your Trusted Timepiece and Jewellery Service Partner Birks is the place to go for all your jewellery and timepiece service needs. Our experienced jewellers and watchmakers are available to fulfil any service request, including repair and appraisal. Maison Birks provides a comprehensive range of services. You can be confident that we will deliver excellent service. We can transform your imagination into reality. Our jewellery experts can help you express your vision with custom designs. You may use diamonds and gemstones to create one-of-a-kind gifts. Create wedding or bridal jewellery to mark a milestone or achievement. Maison Birks' professionals can collaborate with you to create a piece that is both contemporary and timeless.

 

SUMMARY   Reviews Summary

The reviews, overall, reflect that customers are generally satisfied with the products and services at Birks Southgate. Many cite the exceptional customer service particularly from staff members like Angie, Iris, and Ariel for the personalized shopping experiences and support in designing and buying engagement rings or gifts. The reviews also highlight the professionalism and a high degree of attention and understanding to customer needs and circumstances. One stands out for the simple recommendation based on their ability to prioritize customer service and support and suggesting that they treat the customer extremely well. The ability to customize and solve issues as well as the beautiful products were also highly praised and may prompt more customers to shop there. People feel more valued and understood when they get more attention and do not feel rushed on purchases like these. The positive experiences in the first four paragraphs lead us to assume that the overall atmosphère was knowledgeable and professional. As a customer experience, this fosters customer loyalty and recommendation. Steps were taken to customize the product to fit their unique needs and, the company as a whole, demonstrates a strong basis in values and culture. Customers will be seeking service to meet their needs, and each employee should consider this in interactions. This understanding plays a pivotal role in the growth of the family, and we feel good about the firm's future with each comment ending with an offer to recommend the business to loved ones.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (1)
fantastic servic ... (1)
recommend (1)
accommodating (1)
high quality (1)
good customer se ... (1)
helped me (1)
accommodating (1)
Cons
unprofessional (1)
very expensive (1)
expensive (1)
not helpful (1)
go elsewhere (1)
very disappointe ... (1)
disappointed (1)
Birks Reviews: 18. Average Rating: 3.7
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