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First General Edmonton
First General Edmonton
First General Edmonton

First General Edmonton

65 reviews
Visit Website
+17804634040
Open  00:00-23:59 now
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Monday 00:00–23:59
Tuesday 00:00–23:59
Wednesday 00:00–23:59
Thursday 00:00–23:59
Friday 00:00–23:59
Saturday 00:00–23:59
Sunday 00:00–23:59
16850 109 Ave NW, Edmonton, AB T5P 4Y8, Canada Get Directions
general contractor Best General Contractors in Canada Best General Contractors in Alberta water damage restoration service Best Water Damage Restoration Services in Canada Best Water Damage Restoration Services in Alberta
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ABOUT   Services Excellence Summary

First General Edmonton is a family-run organization with more than 25 years of experience serving the Edmonton area! We offer fire, wind, hail, flood, vandalism, automobile impact, and snow load loss restoration and mitigation services. We are part of a vast network as a North American-wide brand, with more than 80 locations throughout North America. We are always ready to handle your large loss. With our vast number of resources, First General Edmonton can react quickly and efficiently.

 

SUMMARY   Reviews Summary

First General Edmonton received positive reviews and recommendations from satisfied customers after successfully handling clients' property water damage and reconstruction. Customers such as the writer praised their manager, Joel, for his professionalism and promptness. Many customers highlighted their communication as solid, despite the task, and their site crews' skills and kindness. Additionally, First General showed great sites’ cleanliness and protection. The company's adaptability was admired by numerous customers. This is clearly demonstrated by the author's request for an alternative carpet cleaner, which the company quickly generated. Additionally, this high level of customer service provides great comfort to the authors, further motivated by their regular funding and pleasing history with the brand. Generally, clients lauded Katherine, Moe, and Chris and FGS for their customer-centered service. Many reviews showed that First General has high customer centricity. Procceed\Html

 

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Kayte left a 5 star review
★★★★★
On TrustAnalytica
Apr 30
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Reputation Change over time
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Pros & Cons

PROS
recommend (9)
very professiona ... (5)
highly recommend ... (4)
great job (3)
very responsive (3)
painless (2)
very happy (2)
easy to work wit ... (2)
great service (2)
punctual (2)
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Cons
rude (2)
poor communicati ... (2)
would not recomm ... (1)
terrible experie ... (1)
awful (1)
unprofessional (1)
not impressed (1)
not recommend (1)
would not recomm ... (1)
horrible (1)
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First General Edmonton Reviews: 65. Average Rating: 4.2

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% summary
Excellent
33%
Good
0%
Average
0%
Poor
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Bad
67%

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Reviews (3) Google Reviews (62)
K
Kayte
on Trustanalytica
First General Edmonton was recommended by my home insurance company when I had a water leak in my finished basement after the huge rains last summer (June 2023). First General did both the water restoration as well as the rebuild. They were AMAZING!!!. Joel, the project manager was very polite, professional, and kind. He was able to come quickly to my home to assess the water damage and was very prompt about getting the water damage taken care of. Everyone who came to my home showed up when they said they would, were very professional and efficient and did a fantastic job. They had to cut and remove parts of the the drywall in two different places. Once everything was put back together there's no way of telling where the drywall was cut, removed and replaced. When the paint contractor "touched up" one of the non-rebuilt walls and the paint dried, one could tell it was a slightly different color of paint. When I brought this to Joel's attention, the painter came back and painted the whole "touched up" wall at no extra charge to me. Due to my chemical sensitivities I did not want my carpet cleaned with regular carpet cleaning solution. Matt at First General did research around town to find a carpet cleaner that could accommodate my request that the carpet be steam cleaned with a mixture of vinegar and water. When he was unable to find a company who would do this, First General rented a steam cleaner and had their own cleaning crew steam clean my carpet with a mixture of vinegar and water. The gals did a fantastic job! They got my carpet even cleaner than when I originally moved into my home, and were able to remove some rust stain spots that had been in the carpet when I took possession of my home from the original owners. I'm very grateful for the wonderful job everyone at First General did and I highly recommend First General.
D
Dick
on Trustanalytica
Fix negative reputation Fix negative reputation
Brutal company who were assigned by TD Insurance. They did a substandard job with a minor basement flood clean up with an incomplete estimate. The 2 project managers I dealt with were abrupt and rude. The project managers then quit responding to all forms of communication to me and the TD adjuster. I even attempted to speak to the Edmonton office manager, to no avail. They essentially took the clean up money and disappeared. I'm now left organizing a different company to do it with a cash payout from TD. They are clearly too big and too busy AND don't care! DON'T USE THEM!!!
k
kyle
on Trustanalytica
Fix negative reputation Fix negative reputation
very unprofessional,awful work, don't wast
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Kayte left a 5 star review
★★★★★
On TrustAnalytica
6 months ago
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