Friendly staffOutstanding serviceExcellent serviceBig-time helpEfficientFast unloadHelpful teamGood managementCommunity involvementHard-working people
About this business
Ron McRobb brought his friend Frank King into a moving company that the two started together in Whitehorse many years ago. Instead of a paycheck, Frank was granted a share in the company. His commitment to the company transformed it into Pacific Northwest Freight Systems (PNW). Frank continued with the PNW accountability until his death, where his son Sheldon now oversees five businesses in Whitehorse fifty years later and has increased the number of company branches. These enterprises grew as PNW transformed to meet customer demands. Kevin, Ron’s son, is in charge of the Edmonton Terminal. Over time, the family has established a strong business foundation. Their success is attributed to one thing: friendly, competent staff members and reliable equipment, all for a fair price.
Reviews Summary
This freight company generally pleases its customers with feedback portraying the staff as accommodating and their service as satisfactory. Highlighting the reviews are personal accounts of assistance they encountered from the company's drivers, like when they were involved in a fiery car crash that a driver helped them stop, another scene tells of how the company helped ship a bus they bought, with good successions on customer care cooperation between for the company. Also commendable is the company's policy, which gives a second chance to rookies who might have run into initial difficulties and considerate management which counts as a friendly and rewarding work atmosphere. A few customers are, however, unhappy like it misses the ending working clause and nonspecific negativity.
The level of job satisfaction in such a company is related to the negative sector of working. While the company is not perfect, it does offer good compensation for the management of the freight business.
Frequently asked questions
7 questions
What do Pacific Northwest Freight Systems clients say about the work?
Clients frequently praise the friendly and competent staff, with multiple reviews highlighting excellent service, prompt issue resolution, and outstanding assistance during emergencies. Specific mentions include drivers like Steve Kubas, who provided exceptional roadside support.
Does this business offer emergency support services in Edmonton, and what do reviewers say about their response time?
Yes, they provide emergency support including roadside assistance and vehicle recovery. Reviewers commend their quick response, noting instances where drivers helped during critical situations, such as extinguishing a fire on the highway.
What services does Pacific Northwest Freight Systems provide?
They offer a range of services including Freight Shipping (Truck Shipping, Bus Shipping, Tire Shipping), Emergency Support (Roadside Assistance, Fire Extinguishing Assistance, Vehicle Recovery), and Customer Service (Issue Resolution, Communication Support, Consultation).
What are the operating hours for Pacific Northwest Freight Systems?
Their hours are as follows: Monday: 8:00 AM - 5:00 PM | Tuesday: 8:00 AM - 5:00 PM | Wednesday: 8:00 AM - 5:00 PM | Thursday: 8:00 AM - 5:00 PM | Friday: 8:00 AM - 5:00 PM | Saturday: Closed | Sunday: Closed.
Can I get a consultation from Pacific Northwest Freight Systems?
Yes, they offer consultation services as part of their customer service, ensuring that clients receive the support they need for their freight and emergency services.
Who oversees the operations at Pacific Northwest Freight Systems?
The operations of the Edmonton Terminal are overseen by Kevin, Ron McRobb's son, ensuring continuity and expertise in managing the business established by his father and Frank King.
Where is Pacific Northwest Freight Systems located?