Recommend(10)Highly recommend(7)Professional and courteous(3)Use this company again(2)Greatly appreciated(2)Very knowledgeable(2)Recommended(1)Amazing job(1)Excellent service(1)Highly recommended(1)
About this business
Century Plumbing & Heating is based in Sherwood Park, Alberta, and offers services in Edmonton and its surrounding areas. Normally, we cover up to 100km around Edmonton for service but would also cater to other communities upon request. Century ensures that clients are not overcharged, as we price all service work per hour. Our model is not flat rate pricing, but on the number of hours on the job. No dispatching or trucking fees are included in the charge.
Reviews Summary
Century Plumbing and Heating reviews were mostly positive by clients. Many customers claimed that the plumber and workers are professional and courteous in their work. The workers are also friendly, fast and efficient. The workers (Julian) are amazing as they call him a super hero to those clients. This means that the query solves the client's challenges very fast, and that is a great thing. Also mentioned that the service is top notch and that the query can solve the client's problems as soon as possible. and that quality is excellent. Clients also claim that the new installation and new fixings of repair work are very affordable and all the clients suggest that the company can be able to give them an opportunity in times of difficulty. Clients also recommend others to use the plumbing companies (Century Plumbing and Heating) in cases of emergencies because they think that the company has proved to be trustworthy and suits an emergency very much. The review suggests that the company is the best in plumbing jobs and emergencies. It has been claimed by more than one client.
I was optimistic about Century Plumbing due to their positive reviews, but my experience was negative.
Their conflict resolution is non-existent and communication very poor. Unfortunately, there was an issue with the repair work done a Friday afternoon. I immediately contacted them Saturday morning. Having not heard from them by mid day the following Wednesday (five days after their visit), I phoned them. I was told Vanessa was handling my file and she would email me. I received the email a few hours later to which I replied the same day.
It has now been eight days since that email -- no reply. This is 13 days after the work.
Totally unacceptable. I would not recommend to anyone.