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Cap's Bicycle Shop - New Westminster

Name: Cap's Bicycle Shop - New Westminster
Address: Burnaby, CA
Telephone: +16045243611
Rating: 4.7

100 reviews

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+16045243611

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434A E Columbia St, New Westminster, BC V3L 3W9, Canada Get Directions

bicycle repair shop BEST Bicycle Repair Shops in Canada BEST Bicycle Repair Shops in British Columbia

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ABOUT Services Excellence Summary

1949, it's Cap's Bicycle Shop – New Westminster. We carry the best brands and bikes in Tri Cities, so get everything you need in one place. Let us serve all your cycling needs and make your life easier. Cap's is a name you might know if you've been riding since 1932. But times change. Our store is the perfect blend of our love for riding and our business values. Our team includes experts who have made their way to work and ride across our beautiful country. Our passionate staff can set up your bike for a quick ride or a tour of the city. From kids bikes to cruisers, 650b, 29er, carbon 29er full suspension mountain bikes, and many more, everyone can find the bike of their dreams in our test area of 5000 square feet. You can go cycling on the road, in the mountains, on gravel, or just around the neighborhood. However, you should always maintain your bike to ensure it works correctly. We have a fully equipped service department in all five of our locations. Tune-ups, overhauls, and repairs are all handled here. Manufacturers' releases can add new features or update the existing system, such as improving the electric assist.

SUMMARY Reviews Summary

Most reviews show Cap's staff's expertise, friendliness, and excellent customer service. For example, a customer who tried to repair a tube received free help despite being there for an hour in frustration. They had gained a loyal rider willing to pay a little extra as a show of support. In another case, one customer went window shopping but found a variety of accessories. They purchased them because the prices were similar to those in competitor stores. Knowledgeable employees are quintessential. They have the needed patience to verify a product's safety before releasing them. They will examine your doubts about tires and guide you where to get free services for minor issues such as pump use by the roadside. With the experience a customer had in a cycling store, they might complicate the sale of bikes, often worrying because the store is said to be slow. Consequently, the store was patient and walked the customer through the potential shoe's features, which gave the customer a reason to return. The reviews thus indicate that Cap's staff and servicepeople are willing to go the extra mile for their clientele.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (11)

great service (7)

helped me (7)

excellent servic ... (6)

very helpful (5)

very friendly (5)

friendly staff (5)

highly recommend ... (4)

great experience ... (3)

Cons

rude (1)

not worth (1)

unhappy (1)

won't be back (1)

disappointed (1)

expensive (1)

not impressed (1)