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Vision Plumbing Heating Cooling

650 reviews

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Opening Hours: Open 00:00 - 23:59 now

Address: 2600 Acland Rd Unit 8, Kelowna, BC V1X 7J3, Canada Get Directions

hvac contractor Best HVAC Contractors in Canada Best HVAC Contractors in British Columbia

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Service	Sub Service	Average Price Range (USD)
HVAC Installation	Furnace Installation	$2500 - $4000 Call to Book
	Air Conditioning Installation	$3000 - $5000 Call to Book
	Mini-Split AC Installation	$2000 - $3500 Call to Book
Water Heating Services	Water Heater Installation	$1200 - $2500 Call to Book
	Water Softener Installation	$800 - $1500 Call to Book
	Water Heater Repair	$150 - $400 Call to Book
Plumbing Services	Faucet Installation	$100 - $300 Call to Book
	Bathroom Fixture Repair	$100 - $250 Call to Book
	Pipe Replacement	$200 - $600 Call to Book

ABOUT Services Excellence Summary

10-Star Quality Work! Jamie and Mac did an outstanding job. They provided thorough and detailed maintenance on my condo heat pump. Both also showed me how to maintain my unit and use the remote control. Jamie's patience and experience answered all my queries concerning our heat pump. Their service was fantastic and left me feeling secure and comfortable. Thanks, Jamie and Mac, for your friendly, professional and thorough visit. Mission reported: Customer contacted Office and spoke to Michelle. Customer advised she has a leak under the sink in her kitchen. Michelle advised the dispatch on April 29th, 2026. Michelle found an available plumber on Friday the 30th and booked it. Vision dispatched Esteban using his truck 3199. Vision repaired a leak under the sink in the kitchen in the basement suite today, after the office received a call from the customer. The customer reported the leak and the office found a plumber to address the issue. The customer was worried and needed the issue to be resolved as soon as possible. Michelle found a plumber, and he placed the request the next day. The office booked the call and gave the customer the appointment details and waited for the day of the call. Esteban arrived on time as agreed, and he started by inspecting the system. The customer walked the plumber, Esteban, through the house to show him where the leak was coming from. After the investigation, Esteban showed the customer that the sink’s drainage system had failed and was leaking into the cabinet. The customer had previously experienced temporary leakage issues from the sink. However, she called this time because the system was leaking uncontrollably. The plumbing system seems to be installed defectively because the leak persisted besides the minor amendments that the plumber had tried to solve the problem. The vision of the water lines and drainage system of the suite was proved to be inefficient after inspection, and the service was not done well. The services appeared to be ineffective after the proper scrutinization by the plumber, Esteban. The plumber started the task after receiving approval from the customer before repairing. The plumber started by replacing the leaked pipes after the customer accepted the task and submitted a written agreement to the office. The plumbing issue was solved within 30 minutes for all the pipe replaced from the drainage system. The plumbers also tested the water drainage system and confirmed that the sink was no longer leaking. The customer was pleased with the company, and she was impressed with the quick response and clear communication process from Michelle. The office processes the payment and confirmed to the customer that she was billed as agreed. The customer paid immediately and received a payment confirmation from the office. The office advised the customer to inform them if they experienced any further issues with the water drainage system. The customer was happy and thanked the office for the immediate response and excellent service. The customer also shared that she would inform her friends about the exciting company and recommend the company to them (M., 2026). Generally we have found the feedback given by the customers to be positive. This is because they are happy with our services and the way we respond to their complaints. The customers who complain receive immediate attention, and their request is attended to within 24 hours after receiving the complaint. This shows that they value the company's services, and that's why they are quick to share the information with their friends and colleagues. Nonetheless, there is a customer who was not satisfied with our services, and she expressed her dissatisfaction through the online platform. She expressed that the services offered by our plumbers are overrated. She complained about the pricing strategy, whereby she was offered a 99-dollar service fee in the email, but she was charged 390 dollars for a 30-minute operating session. This is a big difference that was not expected by the customer. The complaint was not addressed, and the customer was not assisted after sharing her concern with the company. The management has not addressed the issue, even after acknowledging the complaint (M, 2026). Analysis of the feedback Vision’s staff are friendly and skilled. They conduct the work professionally and fulfill the customer’s expectations. The feedback shows that they understand the company's vision to offer plumbing solutions. The feedback given by the customers shows their expectations after receiving the services. The customers are pleased with the quality of work done by the employees. In this case, the benefits derived from the quality of the services provided by the plumbers. The customers appreciate the employees for their work since it meets their expectations. The managers should encourage their employees to continue doing so since it attracts more customers. The analysis of the feedback shows that the company is on the right path towards achieving its mission as the employees continue to get positive feedback from the customers. All in all, the company has to improve its services by listening to the customers' concerns and acting immediately to address them. They should implement an accountability mechanism that measures the employees' performance and rewards them according to their good work. This will ensure that the company retains its customers and attracts more because the employees are experienced and have the skills to offer the best services to the customers (Dunne, 2018). Reference M. (2026). Customer feedback summary, Issue 2029.