Fair pricingGood serviceGreat teamResponsive staffGreat valueNice work environmentCustomer portalCompetitive pricingGood experienceZero lost skids
About this business
Overland West Freight Lines was designed to make your life easier. Our entire business is dedicated to making it easy for you, from our extensive service network, strong pickup and delivery vehicle fleet, and online interactive customer tools. Overland West is the fastest and most reliable LTL, TL, or deck load carrier within Western Canada. Our office employees, who have coordinated, consolidated and transported freight since 1945, are more than just goods. Peace of mind is our expertise. We ensure each customer receives consistent billing and fair pricing. Electronic notification is possible, and we utilize a complete range of technologies, including Electronic Data Interchange (EDI). Overland West has developed a hard-won reputation for on-time delivery rates that are among the highest in the business. Furthermore, we have earned a reputation for protecting our customers' goods and keeping them safe during transport. West Arm Truck Lines and Overland Freight Lines have combined to create The New Overland West Freight Lines, the most significant regional expedited "less than truckload" carriers in their regions. We are committed to providing the best expediting services in British Columbia, so Overland West Freight Lines is the preferred choice for Western Canadians looking for quality LTL transport.
Reviews Summary
Overland West reviews are predominantly positive. The staff is professional, and Brenda Chursinoff in claims management has been particularly helpful. Customers appear to value their service's quality and price, and don't seem to have complaints about damaged or lost shipments. Also, the team is welcoming and reliable, even when delivery volumes are high. Customers enjoy the service, and most deliveries to Western Canada seem timely, acknowledging how beneficial the customer portal is. The company has no reviews claiming 'number treatment', instead they appreciate the personal service. Team communication in Overland West is strong, and it provides different perspectives within the customer experience. I recommend Overland West.
Frequently asked questions
7 questions
What do Overland West Freight Lines clients say about the work?
Clients frequently praise the team for their professionalism, helpfulness, and prompt service. Specific mentions include the Claims Manager, Brenda Chursinoff, for her fairness in handling claims and the overall reliability of the service for frequent shipments.
Does Overland West Freight Lines offer expedited shipping services?
Yes, they provide a range of freight shipping options, including Standard Freight Shipping, Expedited Shipping, and International Freight Shipping, catering to various shipping needs.
How does Overland West Freight Lines handle claims for lost or damaged shipments?
They offer claims handling services, including assistance with Lost Shipment Claims, Damaged Shipment Claims, and General Claims Assistance, ensuring a supportive process for their customers.
What types of transport services does Overland West provide?
Overland West offers Local Transport, Long-Distance Transport, and Specialized Transport services, ensuring they can meet diverse transportation needs for their clients.
What are the customer support options available at Overland West Freight Lines?
The team provides several customer support services, including Shipment Tracking, Quote Requests, and Shipment Booking Assistance, all at no charge, enhancing the customer experience.
Can I rely on Overland West Freight Lines for timely deliveries?
Yes, many customers report consistent and reliable transit times, with one reviewer noting they can always depend on the service for dozens of shipments weekly.