Rocky Cycle has been your local bike shop since 1981, offering quality bikes and professional service. Our range includes mountain, gravel, Ebikes, and kids bikes. We carry top brands like Rocky Mountain, Transition, Felt, Moustache, and Velec. Our large parts and accessories selection includes helmets, pads, tubes, maintenance, and cleaning products. Our workshop, equipped with a full-range of tools, specializes in suspension servicing. Repairs require an appointment; please call or visit the store. Flat tire repairs are first-come, first-serve. Prices do not include parts.
Reviews Summary
Rocky Cyclist's clients admire the company for its great customer service, which is provided by an approachable, knowledgeable, and enthusiastic team. There are also some reviews about the efficiency and capability of in-store and back end services, indicating that the professional experience is among the best in Surrey. One customer mentioned that they purchased a bike outside the province but items turned out slightly cheaper, so the team recalibrated the item and shipped it through the claims. There are some reviews and compliments from clients on how the store greets its team and its work in responding to the needs of its customers. But there are a few negative comments indicating that the store may need some renovations. Overall, many clients say that the store is worth visiting, has considered it over the last few years, and always intends to go back.
Frequently asked questions
7 questions
What do Rocky Cycle clients say about the work?
Customers frequently praise the knowledgeable and friendly staff, particularly Sean and Steve, for their excellent service and problem-solving skills. Reviewers highlight their ability to fix various bike issues efficiently, making it a go-to shop in Surrey.
What services does Rocky Cycle offer for bike maintenance?
Rocky Cycle provides a variety of services including Bike Sales (Mountain Bikes, Road Bikes, Hybrid Bikes), Bike Repair (Tune Up, Brake Adjustment, Tire Change), Bike Maintenance (Drivetrain Cleaning, Fork Service, Wheel Truing), and Bike Accessories (Helmets, Locks, Lights).
Does Rocky Cycle handle bike repairs by appointment, and how do they manage flat tires?
Yes, Rocky Cycle requires appointments for bike repairs, but they fix flat tires on a first-come, first-served basis. Customers appreciate this organized approach to service.
What are the operating hours for Rocky Cycle?
Rocky Cycle's hours are as follows: Monday: 10:00 AM - 6:00 PM, Tuesday: Closed, Wednesday: 10:00 AM - 6:00 PM, Thursday: 10:00 AM - 6:00 PM, Friday: 10:00 AM - 6:00 PM, Saturday: 11:00 AM - 5:00 PM, Sunday: 11:00 AM - 5:00 PM.
Can I get a bike tune-up at Rocky Cycle, and what do customers say about their service?
Yes, Rocky Cycle offers tune-up services. Customers have reported excellent experiences with tune-ups, noting that their bikes feel like new after service, and the pricing is often lower than initially estimated.
What types of bikes does Rocky Cycle sell?
Rocky Cycle stocks a wide range of bicycles including mountain bikes, gravel bikes, Ebikes, and kids bikes, featuring popular brands like Rocky Mountain, Transition, Felt, Moustache, and Velec.
Stop by the shop Saturday, December 2 ran into the best group of guys ever there. They were able to fix my problem with my bike which was a quill I needed for a vintage bike. Excellent customer service top-notch guys very helpful very friendly. Made my day.