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  3. Vancouver
Enterprise Truck Rental

Enterprise Truck Rental

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Open 8:00 AM-5:00 PM now
9051 Beckwith Rd, Richmond, BC V6X 1V7, Canada Get Directions

3.7

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ABOUT   Services Excellence Summary

At our truck rental facilities, our specialized team is ready to help you with all of your commercial truck rental needs. With Enterprise Truck Rental, business clients will get consolidated billing and custom invoices. Contact Rent-A-Truck to speak with an Enterprise Truck Rental representative near you. Daily, weekly, and monthly truck rentals are available. We have 3/4 to 1-ton pick-ups and cargo vans, as well as stakebed and straight delivery trucks available in 16″-26″ sizes. You can rely on us to get the best truck for your business, whether your needs are seasonal, project-based, or short-term. That means finding a truck with the right model, equipment, and price for your business. As part of our customer service, we also offer free pick-up and 24-hour Roadside Assistance. Our clients can trust that Enterprise provides the same exceptional service for truck rentals as for auto rentals. Enterprise Truck Rental, which is part of Enterprise Rent-A-Car, embraces the company’s ethos. Enterprise Truck Rental’s customers see every day why the company is the industry leader.

 

SUMMARY   Reviews Summary

Reviews about Amr from Enterprise Truck Rental all highly commend his excellent customer service and professionalism. Customers mentioned specially his reliability in the past, when he provided consistent and first rate service with clients. Some clients are long-term renters and hold business accounts, but others just needed last-minute assistance and hence decided to use the rental services. Many testimonies went beyond just being good - they were exceptionally great - Amr is a treasure and an epitome of what good customer service should be and how employees should treat customers. Kindness, patience, and great effort shown by Amr is a good guide of what is missing in society - showing great regard to others is amazing, one client shares. Another, who had read many distressing reviews and chose to stay and do many things before seeking Amr's help, was very happy and thankful for the service. Amr is proof that good customer service is still there, even beside a crowded city in Vancouver. Customers are happy to see real helpful service at a fair price, while many prefer renting and then driving across cities. In general, Amr comes through in a really stellar way - Matt Overall for this company or website, when you need a vehicle and do not want to hear something like, "This is company policy" or "once you leave the lot you are on your own," call them. Asked for a fair price and service beyond my expectations. Staff was tasteful and concerned that we knew and agreed to the rental contract details, making even dropping the vehicle off after hours easy, kind, and helpful. I was able to dump the key into a lockbox and take a picture, one less thing to worry about - Bob André - this is highly exceptional service, and you represent the company brilliantly. This does not mean that the others do not do the same, but so far, it is you. People like you greatly make a difference in peoples' lives and remove a lot of stress. Winter vacation with heavy snowfall and the truck rental made me wonder about the weather en route. You were helpful and even offered a set of chains that you tried to fit on the rental truck. It is not just about money but a real connection or concern for others. It was my first time renting and driving a vehicle across a province and the safety meeting made me feel comfortable - Jinny So unexpectedly happy!!! I had to rent a truck over a very busy, rainy Thanksgiving holiday. I happened to get Amr, and he was THE BEST! I was mildly panicked to drive this huge truck in my tiny crowded city. He walked me through the whole thing with so much kindness and humor. He calmed me down and made me feel so much better about a really freaky and weird situation. When I brought the truck back, he offered to let me drop it off the next day because of the stress. I will never forget how good he made me feel. I will always come back and suggest him. I felt taken care of and safe. Thank you for caring, Amr - Annie

 

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Pros & Cons

PROS
great customer s ... (2)
great job (2)
easy to deal wit ... (1)
experience was g ... (1)
very professiona ... (1)
service was grea ... (1)
attention to det ... (1)
recommend (1)
very satisfied (1)
amazing experien ... (1)
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Cons
very negative ex ... (1)
disappointing (1)
think twice (1)
unfortunate expe ... (1)
terrible service ... (1)
Enterprise Truck Rental Reviews: 28. Average Rating: 3.7
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