My Visa Source Law MDP

I hired this firm and paid over $10,000 for my immigration case, and after more than two years, I ended up with absolutely nothing. This was one of the most frustrating, disappointing, and costly experiences I have ever had. Not only did they fail to submit my case, but it became painfully clear throughout the process that they lacked the knowledge, competence, and professionalism required to handle immigration matters properly. For more than a year, my calls, emails, and messages were routinely ignored. Communication was practically nonexistent, and whenever I managed to get a response, it was either incomplete, inaccurate, or unhelpful. I felt completely abandoned as a client despite having paid a substantial amount of money for their services. To make matters worse, the attorney handling my case left the firm in the middle of the process, creating even more confusion and delays. During the entire time they represented me, they failed to prepare or provide a single meaningful supporting document for my petition. Their paralegals and assistants appeared to have little understanding of the case requirements, and I repeatedly had to review, correct, and rewrite documents myself to fix basic errors and omissions. At times, it felt as though I was doing the work that I had hired and paid them to do. In addition to the initial legal fees, I paid extra for an Expert Opinion Letter (EOL) and a Proposed Endeavor document. Ironically, the attorney who later left the firm admitted that MVS had done a very poor job on the Proposed Endeavor and that they lacked sufficient knowledge and experience in these areas. As a result, she referred me to outside providers for both the EOL and the Proposed Endeavor because the firm's own work was essentially unusable and worthless. After more than two years of wasted time, stress, and money, my case still had not been filed. I ultimately had no choice but to terminate their services and hire another, more experienced immigration law firm to handle my case properly. I am now also pursuing legal action to recover the money I paid because I received virtually no value for the substantial fees charged. Based on my experience, I would strongly caution anyone considering this firm. I found them to be unresponsive, disorganized, inexperienced in immigration matters, and incapable of delivering the services they promised. The entire experience was a complete waste of time and money, and I deeply regret trusting them with my case.

TL;DR: do not use this firm. My husband and I had an extremely difficult and disappointing experience with MVS after hiring them for a spousal sponsorship application, and we cannot under any circumstances recommend their services. Immigration applications are stressful enough, and working with this firm made the process significantly more overwhelming, confusing, emotionally draining, and financially taxing than it ever needed to be. Our initial consultation with Sunny went well and gave us the impression that we would be working with a dedicated, well-organized, and competent firm. We were quoted a reasonable timeline to expect from hiring them to application submission, and based on this call we decided to move forward with them. Unfortunately, the rest of our engagement with MVS fell sorely below this standard right away, as if once they sold us their service and had our money, the interest in client satisfaction fell away completely. Our overall experience was marked by extremely slow communication, unanswered emails, contradictory/unclear guidance, and a general incompetence by which we were genuinely baffled. MVS left us feeling like we were navigating this process alone despite having paid a large sum of money for "professional" support. The firm relies heavily on outdated systems, requiring us to send sensitive documents through email rather than using secure, modern tools, which are advertised on their website, though we saw no evidence of this being available or in use at all. We saw repeated errors being made in the forms and supporting documents that were being prepared by MVS, most of which reappeared even after we flagged and corrected them--multiple times! It was quite frustrating and worrying to see mistakes keep coming back in such a high-stakes application. This ended up happening so often that our trust in the ability of MVS to submit a correctly completed application on our behalf was completely eroded. MVS also changed both our attorney and our case analyst at different times, but we were never directly informed of these handovers and found out accidentally both times; once through an out-of-office email to our previous lawyer and then separately when a new case analyst asked us, out of the blue, to resend documents we had already submitted. This lack of transparency and continuity created even more delays and confusion, and added to the sense that our file wasn’t being handled with any care at all. Despite being told in our initial consultation that the process would take 3–4 weeks from document submission to application submission, months passed with little progress, mixed messages, and no clear timeline to completion. When we asked for updates or rough estimates, we were told that providing timelines was “against internal policy,” which, again, contradicted the marketing on their website and the information we were given during our consult. By the time we ended the engagement, we were emotionally exhausted and had lost all confidence in the process. For something as important and personal as an immigration application, we expected organization, communication, and professionalism. Instead, the experience negatively affected our well-being and incurred thousands of dollars in extra costs due to the months of delays. To top it all off, when we asked for a refund, they offered to give us back 30% of what we paid on the condition that we sign a non-disparagement document (a gag order) legally preventing us from sharing about our experience with MVS, written or oral and whether true or not, permanently. It was greatly concerning to see such ethically problematic business practices being wielded, even though they changed their minds after we pointed this out to them when we refused to sign the document. Shocking, disappointing, frustrating, expensive. We sincerely wish we had gone elsewhere.

I had a very disappointing and distressing experience with My Visa Source (MVS) that I wouldn’t wish on anyone else going through a serious immigration process. I hired them to help with my Canadian PR application, expecting the "personalized, full-service, and hands-on legal support” they advertise. Instead, I experienced constant lawyer and staff turnover, long stretches of zero communication, careless errors in important documents, and a disturbing lack of follow-through. Each time a new team member took over my file, I had to resend documents, information, and repeat the urgency of my case - which was never taken seriously. My calls were ignored, and direct access to a lawyer was pretty much non-existent. The case analysts acted as gatekeepers and often dismissed questions that required real legal input. I even asked for the licensing info of the lawyers assigned to me, and those requests were ignored, which really eroded my trust. It got so bad I terminated the agreement and handled the application myself. But even after formally ending the relationship in writing, MVS went ahead and initiated a PR application on the IRCC portal on my behalf without my consent. I had to step in and demand it be deleted - and although they confirmed it was, they refused to give me anything in writing on official letterhead. Same with my repeated requests to delete my personal data from their systems (where not legally required) - they never honored them or gave proper documentation. What pushed me to finally go public was discovering a Reddit thread full of people sharing similar experiences. It opened my eyes - and many people on there encouraged filing complaints with the Law Society of Ontario. I did exactly that. Shortly after I left an honest review on Google, the firm’s Chief Compliance Officer called me out of nowhere and offered me a full refund - but only if I took the review down and signed a legal agreement that would ban me from ever talking about my experience again, “whether written or oral and whether true or not.” I found that deeply unethical and refused. After I pushed back, they eventually issued a refund without conditions. But it only happened after public pressure and my refusal to be silenced. If you’re looking for professional, transparent, and reliable immigration support - I strongly suggest looking elsewhere. I’ve submitted formal complaints and hope others who’ve had similar experiences feel empowered to do the same.

Buyers beware! We paid 10k and 4 years later we have nothing to show for it... and for our money back? Not a penny. Hire them in May of 2018 submitted in when they guaranteed us that the Visa would be approved it was rejected in 2019 reapplied after they advised us to which took over a year bc the original assistant didn't do it properly. Finally submitted in March of 2021 which was rejected bc it was submitted to the wrong department. They were advised to resubmit it. Over the next two years I asked, emailed, followed up kept getting told that they were reaching out and there was no information In March of 2023, we contacted service Canada ourselves and they informed us that it had been closed in may of 2021 bc is was not submitted properly. My visa source was given an opportunity to prove that they had 'resubmitted' it but didn't provide any evidence to service Canada. After a conference call between my visa and service Canada it was proven that my visa had in fact not done their job. When asked for a reimbursement they stated that they had already spent above and beyond on their end of the contract and would not offer any reimbursement.

It s very bad service and incompetent staffs. Do anything to Keep away from this man named Harley jade Jensen. He constantly losing my documents, caused my police paper even expired, I am looking for compensation for my time and energy, it really sucks ! All I want is return my money. It’s been year since I paid for everything and my documents still sit somewhere in Harley’ s garbage can.

Negligent company. Unprepared, impolite and disorganized professionals. I will tell our story so you can understand who this company is and not fall for the same scam as us. In February of this year, my husband, his partner and his wife got in touch with MysourceVisa to do the immigration process through the ITC transfer. Our first contact was with Angel, who we believe to be the business attractor in Vancouver. Angel explained the visa to us and said the process was simple and fast. In three months we would have the Visa in hand. Ok, we closed the deal and paid CAD 15,500.00 per couple. We were transferred to Marc Remmling with whom we only had contact when we closed the deal and only 01 time, and then he never answered us or returned. The other person responsible for our process was Catherine Castaños, an unprepared, disorganized, inefficient and impolite professional. We wrote several emails that were never answered, either responded with screenshots or responded with impoliteness. We have been in this process for 9 months with myvisasource. Unfortunately, until now they have not applied for our immigration. During this period we opened a company here in Canada, where we are having to pay for telephone, suite and Accounting Manager. To complete our revolt now in December we will have to leave Canada because our visitor visa expires. I hope this story opens other people's eyes so they do not fall into the same blow as us. The next action we will be taking is to seek a lawyer to recover our money and file a formal complaint about the company to Immigration Canada so that it does not continue to deceive other people.