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Plantsome Retail Inc.

Name: Plantsome Retail Inc.
Address: Vancouver, CA
Telephone: +12368696987
Rating: 4.4712

104 reviews

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+12368696987

Closed Now now

230 SW Marine Dr, Vancouver, BC V5X 2R4, Canada Get Directions

plant nursery Best Garden & Plant Nurseries in Canada Best Garden & Plant Nurseries in British Columbia

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ABOUT Services Excellence Summary

Two brothers, Axel and Thom, founded Plantsome Retail Inc. as they raised in their parent's nursery, where they were surrounded by plants. The concept is to make it easy to discover, buy, and care for houseplants in a fun, engaging, and easy way! Some have big personalities. We believe shopping should be fun and entertaining, so wait until you hear what Evelyn does or how Pedro spends his afternoons. We like to tell you about their ‘plantventures!' Want to know more? Email us at [email protected]!

SUMMARY Reviews Summary

Plantsome has overwhelmingly positive reviews, and customers are consistently satisfied with their orders. Overall, they are considered to offer good customer service and healthy, well-packaged plants. Many people are enthusiastic about the Plant app for reminders about how to care for the plants. One customer even mentioned that received a surprise of plants planted that they wanted to buy the next. Other reasons why the brand keeps pleased with the speed of delivery from across the country and the care routinely put into choosing and packaging the plants. A lot of people like the hand-delivered notes that show up with their orders, and one person said that the company sent replacement moss when they naturally received some that looked fishy. In general, Plantsome has a very positive reputation online, and most customers recommend the brand. AVery professional and awesome customer service. Fast Shipping, cheers to PlantSome

Neil left a 1 star review

★☆☆☆☆

On TrustAnalytica

Mar 16

Verified

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Reputation Change over time

Pros & Cons

PROS

recommend (11)

very happy (8)

great customer s ... (3)

highly recommend ... (3)

amazing customer ... (2)

friendly and hel ... (2)

great experience ... (2)

great selection (2)

very friendly (1)

questions were a ... (1)

Cons

no response (2)

very disappointe ... (1)

disappointed (1)

not great (1)

disappointed (1)

terrible (1)

not recommend (1)

not worth (1)

waste of money (1)

Plantsome Retail Inc. Reviews: 104. Average Rating: 4.5

filtered by

% summary

Excellent

Good

Average

25%

Poor

Bad

75%

Reviews (4) Google Reviews (100)

Neil

on Trustanalytica

Fix negative reputation Fix negative reputation

All 3 plants I ordered died during shipping because they didn't insulate the box or add a heat pack even though they say every winter order comes with an insulated box. They packed it like a local delivery with a piece of paper around the plants secured by an elastic, then shipped it across country. They even stapled through the calathea leaf which proves they don't care about what they are doing. The response I got is sorry your plants endured a cold journey here's your money back. Pathetic.

Jenna

on Trustanalytica

Fix negative reputation Fix negative reputation

After waiting forever for my plants they came not only dead but crispy dead... I waited months and months for a product to come back in stock to get the same plants Noone even kept me in the loop so instead asked for a refund on a different card as I don't have my old debit and she just put it through anyway.. unbelievably horrible company and the plants weren't near the size I ordered either but that's to be expected I guesd

Sarah

on Trustanalytica

Fix negative reputation Fix negative reputation

First, it took slightly longer than expected to deliver due to high volume of orders atm. What was truly concerning however was that I was not notified when plants arrived at doorstep while they sat for however long, possibly up to 2 hours, in a blizzard. I was happy to read that they would package with heat pack, but I did not find one. Finally, upon opening, I found the heavy bottle of fertilizer placed on top of one of the plants. For now, my plants look okay, but worried I'll be dealing with consequences of frost or damage...

on Trustanalytica

Fix negative reputation Fix negative reputation

Unfortunately, my order arrived dead - Plantsome suspects due to improper packaging and frozen plants en route. These things happen, so I was happy to wait for them to be able to replace the order once they were able to, understanding that there had been a massive influx of orders during the Black Friday weekend. Unfortunately, they have sold out of the plants that they I purchased, and they refuse to wait until there is stock to be able to replace the order. I had purchased 4 rescue plants, and they say that they have stopped stocking rescue plants and will not replace those at all, only provide me with store credit in the value of the rescue plants (which evidently does not go very far...). I informed them that I would be happy to wait until they had the appropriate stock and they have refused and will offer me only a refund or nothing. I just want the plants that I ordered. Very disappointed.

Neil left a 1 star review

★☆☆☆☆

On TrustAnalytica

8 months ago

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