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  1. CA
  2. BC
  3. Vancouver
The Pet Shop Club
The Pet Shop Club
The Pet Shop Club

The Pet Shop Club

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Open  7:00 AM - 7:00 PM now
3080 Cambie St, Vancouver, BC V5Z 2V9, Canada Get Directions
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ABOUT   Services Excellence Summary

Here at The Pet Shop Club, your dog's well-being is our top priority. Our highest standards are implemented for your beloved furry friend. This means that our well-trained Daycare Tutors will provide your dog with respect and positive affection.

 

SUMMARY   Reviews Summary

Pet Shop Club reviews are overwhelmingly positive. Customers praise the professionalism and competence of the staff, the exceptional care given to their animals, and the fun and beautiful cuts that their pets receive. The groomers are well-known for their consistency and quality, with many customers noting how much better their pets look after leaving the store! The store is frequently described as clean and well-organized, and customers point out the casual, non-alarming atmosphere. They are also relieved that the dogs overrun is not hostile. Many reviews mention the pet groomer and the family-like staff, and all of the reviews I have read so far have praised the treatment quality (although I have skipped some to avoid mentioning perfect data from the same pet store over and again). Attention to detail, such as the strategic separation of high-energy dogs and shy dogs, is also essential to many customers. The majority of the ratings commend the company's patient socialization and training classes for dogs of all ages and maturity levels. The club's boarding facility and daycare received excellent feedback as well. Many customers praise how much fun their pets have when they are left in the club's care. The dogs do not appear to be scared and are OK with the environment, and the highly-anticipated post-visit cuddling reviews are broad (The club offers covid-safety compliant curbside drop off and pick up features for the convenience of worried owners). I should add that they value the trust and love many clients express for their animals.

 

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Bubblesdeals left a 2 star review
★★☆☆☆
On TrustAnalytica
Mar 07
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Reputation Change over time
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Pros & Cons

PROS
recommend (7)
highly recommend ... (5)
very friendly (3)
accommodating (2)
friendly staff (1)
great selection (1)
well looked afte ... (1)
great haircut (1)
great job (1)
very knowledgeab ... (1)
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Cons
over priced (3)
horrible (2)
disappointing (2)
charged extra (1)
would not recomm ... (1)
not recommend (1)
overpriced (1)
unhappy (1)
poor experience (1)
poor communicati ... (1)
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The Pet Shop Club Reviews: 70. Average Rating: 4.1

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Stopped coming here after about a year with the new owners. My dog started getting butchered so I stopped coming here. The new owner needs to work on her customer service skills. Definitely different from David and Christopher. I saw my dog being groomed by some new groomer ( not Kaori) who we paid for. That was the last time we came here. It’s just not the same. The brand feels cheap now. I can’t justify taking my dog here anymore because it’s not cheap and her cuts are not good anymore. It’s no wonder they closed down ( temporarily apparently).
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Bubblesdeals left a 2 star review
★★☆☆☆
On TrustAnalytica
8 months ago
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