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First Response Glass Ltd

Name: First Response Glass Ltd
Address: Victoria, CA
Telephone: +12503839300
Rating: 4.4712

104 reviews

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+12503839300

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4217 Glanford Ave, Victoria, BC V8Z 4B9, Canada Get Directions

auto glass repair services Top Car Glass Repair Service in Canada Top Car Glass Repair Service in British Columbia

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ABOUT Services Excellence Summary

First Response Glass Ltd. in Victoria offers a complete range of glass and hardware services. Our variety of products and services will meet your glass and hardware needs! First Response Glass Ltd. has provided exceptional customer service, and quality craftsmanship for over 20 years. We specialize in automotive, residential and commercial applications. ......you can count on us to deliver First Response Auto Glass in Victoria is a one-stop glass shop. We have surpassed customer service expectations since 2001. Read on below for more information on our residential, commercial, automotive products and services. Our stone chip repair service can often fix a rock chip on your windshield. As an ICBC Glass Express body shop, we can fix your auto glass after an accident.

SUMMARY Reviews Summary

First Response's reviews are overwhelmingly positive, highlighting their exceptional customer service and work. Customers repeatedly commended the company's friendly, fast service and knowledgeable staff. Some reviewers mention how the staff exceeded their expectations. Several customers noted the timeliness of the service or work. These elements prove to be ideal for people in a crisis who rely on high customer service. There are numerous stories of how trustworthy the team is when working under pressure. In addition, the service was noted to be of high, consistent quality. This company has a reputation for its impressive completion of installations or replacements on windows, mirrors, and other products. The business is unique because of its professional, fast, and friendly service, as well as how no job is too small. Reviewers credited First Response Glass with restoring staff members' peace of mind by restoring windows, mirrors, and other products. More than one glowing review existed where time was of the essence. Customers urge others to consider the service due to possible future problems with windows or mirrors.

Janis E left a 2 star review

★★☆☆☆

On TrustAnalytica

May 31

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Reputation Change over time

Pros & Cons

PROS

recommend (16)

highly recommend ... (10)

great service (7)

very professiona ... (6)

on time (5)

very happy (4)

recommended (4)

very impressed (4)

well done (3)

impressed with t ... (3)

Cons

terrible service ... (2)

go somewhere els ... (1)

waste of time (1)

frustrating (1)

rude (1)

unprofessional (1)

stay away (1)

awful (1)

First Response Glass Ltd Reviews: 104. Average Rating: 4.5

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Bad

Reviews (1) Google Reviews (103)

Janis E

on Trustanalytica

Fix negative reputation Fix negative reputation

Had a window crack repaired by First Response Glass. The staff were quite quick at getting an appointment and letting us know the cost (ICBC) but when we had it replaced they phoned to say there was rust around the windshield (a2003 truck, of course there’s rust….yours in the windshield replacement business afterall) and wanted us to okay an additional $75 charge. We had no recourse at this point because the window was already out. A bit of steel wool would probably fix the problem but the girl on the phone was pretty ‘snappy’. They charged us and additional $75 plus tax snd , of course charged CLAIMED IT ON THE ICBC CHARGE AS WELL!! That’s such poor ethics and double dipping. If they did that on every windshield repair they’re getting a good but extra cash. Won’t use them again!! Stay clear and try Capital Glass.