First Response Glass Ltd. in Victoria offers a complete range of glass and hardware services. Our variety of products and services will meet your glass and hardware needs! First Response Glass Ltd. has provided exceptional customer service, and quality craftsmanship for over 20 years. We specialize in automotive, residential and commercial applications. ......you can count on us to deliver
First Response Auto Glass in Victoria is a one-stop glass shop. We have surpassed customer service expectations since 2001. Read on below for more information on our residential, commercial, automotive products and services.
Our stone chip repair service can often fix a rock chip on your windshield. As an ICBC Glass Express body shop, we can fix your auto glass after an accident.
Reviews Summary
First Response's reviews are overwhelmingly positive, highlighting their exceptional customer service and work. Customers repeatedly commended the company's friendly, fast service and knowledgeable staff. Some reviewers mention how the staff exceeded their expectations. Several customers noted the timeliness of the service or work. These elements prove to be ideal for people in a crisis who rely on high customer service. There are numerous stories of how trustworthy the team is when working under pressure. In addition, the service was noted to be of high, consistent quality. This company has a reputation for its impressive completion of installations or replacements on windows, mirrors, and other products. The business is unique because of its professional, fast, and friendly service, as well as how no job is too small. Reviewers credited First Response Glass with restoring staff members' peace of mind by restoring windows, mirrors, and other products. More than one glowing review existed where time was of the essence. Customers urge others to consider the service due to possible future problems with windows or mirrors.
Frequently asked questions
7 questions
Does First Response Glass Ltd offer emergency glass repair services in Victoria, and what do customers say about their response time?
Yes, they provide emergency glass repair for residential, commercial, and automotive needs. Reviewers frequently highlight their quick response times, with one customer noting they had a broken shop window replaced within hours, alleviating a stressful situation.
What services does First Response Glass Ltd provide for windshield repair?
They offer a comprehensive range of windshield repair services, including windshield chip repair, full windshield replacement, and windshield seal replacement. Their expertise in these areas is well-regarded by customers.
What do First Response Glass Ltd clients say about the quality of their work?
Clients consistently praise the professionalism and craftsmanship of the team. Many reviews commend their timely service, attention to detail, and the quality of installations, such as custom mirrors and window replacements.
Can I get a new window installed for my home, and what types of window replacements do they offer?
Yes, they provide home window replacement services, along with automotive and commercial window replacements. Customers have expressed satisfaction with the installation process and the quality of the products used.
What are the operating hours for First Response Glass Ltd?
Their hours are as follows: Monday: 8:00 AM - 5:00 PM, Tuesday: 8:00 AM - 5:00 PM, Wednesday: 8:00 AM - 5:00 PM, Thursday: 8:00 AM - 5:00 PM, Friday: 8:00 AM - 5:00 PM, Saturday: Closed, Sunday: Closed.
Does First Response Glass Ltd provide custom mirror installation services?
Yes, they offer standard mirror installation, specialty mirror installation, and custom mirror framing. Customers have noted their expertise in handling tricky installations with great results.
Had a window crack repaired by First Response Glass. The staff were quite quick at getting an appointment and letting us know the cost (ICBC) but when we had it replaced they phoned to say there was rust around the windshield (a2003 truck, of course there’s rust….yours in the windshield replacement business afterall) and wanted us to okay an additional $75 charge. We had no recourse at this point because the window was already out. A bit of steel wool would probably fix the problem but the girl on the phone was pretty ‘snappy’. They charged us and additional $75 plus tax snd , of course charged CLAIMED IT ON THE ICBC CHARGE AS WELL!! That’s such poor ethics and double dipping. If they did that on every windshield repair they’re getting a good but extra cash.
Won’t use them again!! Stay clear and try Capital Glass.