Auto Excell

by far, the worst experience I've every had when buying a used car!! If you are trusting, and know little about cars, STAY AWAY from this place. Linda

The  purchase from this dealership has been a complete nightmare and still can't believe how a dealership wouldn't help a customer in distress!!! Car was purchased July 29th 2022 with extended warranty . Beginning of October car had engine noise after contact with auto Excel about noise they told us to take to garage of our choice (no recommendations )tried three garages and no one wanted to deal with Warranty company (first Canadian protection plans) Finally found a Service Garage in ile des chenes that would work with warranty. The car was diagnosed with low oil pressure and the engine was worn. Dealing with this Warranty company also has been a nightmare for the service garage and ourselves. The engine had to be finally changed out with a bill of $4131.97 The warranty that we bought had a maximum payout of $3,500 per claim but now the warranty company says that they would only cover $2,500 since the claim was within 6 months (not mentioned at the time of sale) We asked Drazen Bukvic (the general (finance)manager) multiple times to help out with the bill and he said there is nothing he could do. We got frustrated and a few choiced words were used regarding the situation . Drazen then sent us an email stating that if we contact him again he would file harassment charges. So here is a quick rundown car was purchased for $17,88 plus taxes and this so called  two-year warranty for $3,965.92 with taxes . within 90 days engine noise ,worn engine,worn bushings,etc We paid $1,631.97 to fix engine with our out of pocket money Then a week later we put in a claim for lower control arm rubber pucks both worn out within 90 days another $400 out of pocket money . How does this happen within 90 days with  a  safetied vehicle? First Canadian protection plan warranty looping the contract(I wonder why most service center say negative things about them ?) Not one bit of help from the dealership Auto Excell 1399 Dugald rd This whole purchase has been a nightmare ordeal. OVER $2000.00 OUT OF OUR POCKET MONEY FOR A VEHICLE THAT HAS NOT EVEN BEEN DRIVEN 3 MONTHS WITH WARRANTY ?!!! WOULD YOU BE FRUSTRATED?