Nest Host

Our Experience with Nest Host Our family rented a property through Nest Host for approximately three months with the expectation of a safe, pet-friendly, fully functional home. Unfortunately, our experience fell well short of those expectations. We originally selected a pet-friendly three-bedroom property because it best suited our family's needs. Upon arrival, we discovered there was an undisclosed occupant living in the basement. The interior connecting door between the units was locked only from the basement occupant's side, creating a significant safety and security concern for our family. As a result, Nest Host relocated us on move-in day to another property that was not fully ready for occupancy. Throughout our stay, we experienced numerous maintenance issues, including: • A dishwasher that required multiple service appointments before finally being repaired. • Water leaking into the basement following heavy rainfall. • A sump pump that failed because it was clogged with dirt and debris. • A vacuum that arrived full of debris, followed by delays in receiving replacement vacuum bags. Although Nest Host responded to many of these maintenance requests, they consumed our time and affected the quality of our stay. The most disappointing issue occurred after we moved out. Nest Host retained our entire $500 security deposit, claiming it was to cover pet fees and additional cleaning. We dispute this for several reasons: • We specifically sought a pet-friendly property because we have pets. • We maintain that our pets were discussed with Nest Host staff before and during our booking and relocation. • The pet fees were not presented until after we had already moved in. • No formal move-in inspection was completed at the replacement property. • No move-out inspection was conducted with us present. • Nest Host had previously proposed resolving the matter with only a $100 deduction, demonstrating that even they did not originally consider the full deposit to be owed. While many guests appear to report positive experiences with Nest Host overall, and the company maintains generally favorable public ratings, there are occasional reviews mentioning discrepancies between advertised properties and actual experiences. Our experience was disappointing because it involved an undisclosed safety issue, repeated maintenance problems, and a dispute over our security deposit that we believe was handled unfairly. We believe customers deserve clear communication, full disclosure before occupancy, prompt maintenance, and fair treatment regarding security deposits.