Professional staffQuick repairsFriendly staffFair pricingExcellent customer serviceTimely serviceEfficient workKnowledgeable techniciansProblem-solvingClean job site
About this business
At Plumbway, we do it right. We do the job safely, quickly, and according to our high standards. We do it right the first time. This approach earns us 99 percent glowing reviews. On the one percent that isn’t perfect, ask us to tell you when it really shines. It shines when there is a problem because then “doing the right thing” is “making it right.” There's a continuous improvement agenda for every staff meeting.
Leadership Starts at the Top
Plumbway’s founder, John Polidoro, is a master plumber. John founded this company because he wanted to be Hamilton’s most trusted plumbing company. John's can-do leadership has inspired this high-performing team. Plumbway is the preferred choice of southern Ontario residential and commercial customers thanks not only to John's example but also to the high-quality team he has built. John’s can-do leadership has impacted every team member. He's the one flipping flapjacks at the 6 AM staff meeting.
Reviews Summary
Plumbway has all positive reviews which are proof of a quality product and service. The customers say it is the best plumbing company in the GTA and claim it is extraordinary work. The owner and employees maintain a high level of customer service. Timeliness and efficiency are central to Plumbway workers. The firm's reviews also show that the staff are problem solvers who offer many alternatives. The team is credited with hard work, showing that the clients appreciate their good work. The company is always recommended to anybody needing a plumbing job done. The team was commended for being at the client's premises before the client knew it. Also, they were easy to locate. The tone used in the feedbacks is both firm and grateful. The clients say that the top quality services and products are confirmed. People are loyal to this type of service as shown by the satisfied customers. A sense of joy from the customers is significant in these reviews. Said clients will always go back to Plumbway for their products or services, whether new to the company or not.
Frequently asked questions
7 questions
What do Plumbway clients say about the work?
Clients consistently praise Plumbway for their professionalism, punctuality, and thoroughness. Reviewers highlight the team's ability to solve complex issues efficiently, with many mentioning specific staff like Nathan and John for their friendly and knowledgeable service.
Does Plumbway handle gas line installation in Hamilton, and what do customers say about their service?
Yes, Plumbway offers gas fitting services, including gas line installation. Customers have noted their professionalism and efficiency, with one reviewer mentioning a smooth experience for hooking up appliances, highlighting the team's friendly demeanor.
How does Plumbway ensure high-quality plumbing services?
Plumbway emphasizes doing the job right the first time, which has earned them numerous positive reviews. Their continuous improvement agenda in staff meetings reflects their commitment to maintaining high standards and customer satisfaction.
What plumbing services does Plumbway offer?
Plumbway provides a range of plumbing services including drain cleaning, leak repair, and water line replacement. They also specialize in gas fitting, backwater valve installation, and customer service aspects like post-service clean-up.
Can I expect a hassle-free experience with Plumbway?
Yes, many reviewers have described their experiences as hassle-free, noting the team's efficiency and respect for property. They appreciate timely responses and the thoroughness of the work completed.
Who founded Plumbway and what is their background?
Plumbway was founded by John Polidoro, a master plumber. His goal was to create Hamilton's most trusted plumbing company, which has been realized through a high-quality team and a commitment to customer service.