Doug Coleman Trucking Ltd.

Doug Coleman Trucking Ltd started in 1985 and continues to be privately owned. The current owners have maintained the business and have continued the same excellent service. Doug Coleman built a good reputation. This company has grown through hard work and a dedication to customer service. We know that our success depends on delivering exceptional service. We meet the needs of our employees and customers. Doug Coleman Trucking prides itself on the ability to handle any shipment. Whatever you need, we will deliver it. We are committed and continue to grow. Doug Coleman Trucking is dedicated to meeting your needs and expectations. Our employees are key to our success, and we strive to meet their needs as well. We have a 24-hour dispatch service and specialize in Time Sensitive Same Day Delivery. Customers can expect us to be committed to high quality in many ways. Our drivers are experienced and responsible. They will deliver your products in a way that is professional and safe. At Doug Coleman Trucking, we take a proactive approach to safety. Our employees are dedicated to delivering products safely. We have strict policies to ensure that we can deliver the best possible service. Your product will arrive on time and in good condition.

Overall, the workplace seems to generate mixed feelings from the employees. A lot of people are thankful for the company culture and the ease with which newcomers can be trained. It is a wonderful place to work for the employees. Customer service is a lifestyle for the company. But at the same time, it has a lot of drawbacks and loopholes. For example, there is a complaint about the training given by the supervisors and some employees not taking their roles seriously. There was also a case when the training supervisor was out sick or on vacation, but he didn't communicate, a sign of a missing chain of command and a lack of teamwork in the company. That's how one employee was fired for what he was not aware of; there were some faults on both ends, but mainly the supervisor's lack of communication. That's why the company has to make sure they have a training matrix, at least one month in advance, to specify when the training supervisor will not be available to avoid repetition of what happened. Another concern is the fairness and transparency in the selection and recruitment of employees. This idea is supported by the fact that some employees felt that some employees are favored than others, with that feeling the company faces a risk of losing its employees. All those show that the company is good but can be better if managerial skills are upgraded. This suggests that the company needs stronger leadership if it is to go to the next level of business. That's the only way to eliminate the existing problems and foster growth. A lot of advice is available for managers to embrace so that the company can be a better place for all while trying to meet its principal mandate.