Strano Property Management

Had SPM rent out my fully furnished, professionally decorated Penthouse. Informed them that furnishings / furniture were new including a $3000 world class queen bed, solid cherry kitchen table, electric leather recliner, sectional sofa etc. so required a professional. They informed me that the cousin of the owner and President (60 yr old man) would be a perfect fit and he would be sole occupant with no pets. I agreed to rent to him based on their assurance. I allowed tenant to move in early and after a few months noticed I wasn't compensated. SPM said sorry we missed that and sent me a cheque. About this same time I received a bill for close to $100 for maintenance having to remove tiles to get at the heat pump. I Knew this was wrong because I lived there 7 years and never had this issue as a trap door is there for access. After a year was informed the tenant gave notice and there was a list of deficiencies they were going to go ahead and fix before renting out again. I was very suspicious so said no and that I will inspect and fix myself when tenant out. August 1st tenant was out and i walked into a trashed Penthouse. Talked to neighbours and they informed me that a 60 yr old professional never moved in, but 2 young people with 2 cats. Also, informed they fought all the time, noise all hours of day / night and unit wreaked of drugs. Can only imagine the bill they would have charged me under reasonable wear and tear nonsense to hide this if I gave them the go ahead to fix. Now SPM does regular maintenance checks and never noticed? The unit went from freshly painted to marks on every wall with some smashed holes. Bathroom door smashed through center, closet door busted and lying on the ground, laundry ceiling supports busted with ceiling pieces on ground, place filthy, new flooring scratched up, kitchen crown moulding busted and crap piled on top that tenants failed to remove when vacated. (My building maintenance manager informed me (after they moved out) he kept telling the tenants they cant stack stuff on top of washer / dryer as need access to heat pump) Yeah this is the bs charge I received from SPM who also conveniently failed to inform me why. My bed was scratched up, kitchen table marked up, leather recliner and couch clawed up. $200 each framed prints damaged, flooring damaged, furnishings missing etc. Needless to say I was furious at the state of damage these illegal individuals and cats did. Now the contract SPM and the tenant signed states that if another guest stays there then a charge of $750 per tenant per month will be charged. 2 illegal tenants equals $1500 per month. Brought this up to my lawyer and he agreed, but stated that if I pursued court action he thought I would be disappointed as he felt litigation lawyers and judges would throw out of court. Why have contracts if courts don't support? SPM president informed me that the damages would be fixed in a week, then 2 weeks because took time for 2 doors to come in, then said done except a little paint. I drove back to London to witness that was untrue and wasn't near done. Anyway, took a month to get to an acceptable level. SPM gave me a cheque for $1000 for furniture / furnishings /flooring damages which would have been $10,000 replacement value. Looking back after having shady interactions with Dave Strano (SPM Owner) I believe he presented his cousin for credit check to me knowing the cousin's kid and partner would be moving in. (Maybe they didn't have credit). I live more than 2 hours away so likely would never know too. However, he likely didn't know what destructive beings they were. $10,000 damage to my furniture / furnishings / flooring and he presents me with $1000 and later another $1000 was offered to take my review down. I declined the 2nd $1000 payment because it is more important for me to inform the public of this company. I did inform him that I would settle for $5000 and he declined so here we are. I am not taking them to court because I have no faith that the justice system and judges are working to protect owners. Even under this blatant example of negligence. Beware owners! Terry

BUYER BEWARE – Our Experience with Strano Properties: I’m sharing this as a parent to caution others. If your student is considering a rental with Strano Properties, I’d strongly recommend reading this first. Challenging Start: Our experience began with a request for a non-refundable deposit before even seeing the lease. When I asked why, they declined to provide one, only saying that was “standard.” We were also asked for parents’ driver’s license info, but told they don’t run credit checks. The process felt rushed and confusing, especially for first-time renters. Communication Concerns: At move-in, no one showed at the scheduled time. My daughter was met with a rude response when she called. Minutes later, I called and the tone completely changed. To me, this suggested students may not always be treated with the same respect unless a parent is involved. Tenant Support Lacking: Throughout the lease, my daughter and her roommates received repeated noise complaints, which they believed were exaggerated or untrue. When a neighbor began filming them at the pool, the response from Strano was to blame the tenants rather than intervene. Dispute Around Lease Exit: When my daughter submitted the proper N9 form to move out, Strano claimed she couldn’t leave unless all tenants left, something the university’s housing support confirmed was not legally accurate. When we pointed this out, we received no clear response. Post-Move-Out Charges: After she moved out, she was quoted as part of a $6,000 “damage” fee. Much of the damage had already been documented at move-in. After questioning it, the charge dropped to $339, which still included cleanup for roommates who remained two months after she left. Her $30 key deposit has yet to be returned. Final Thoughts: This review reflects my personal experience as a parent. In my opinion, the process felt disorganized, dismissive toward student tenants, and at times misleading. If I could go back, I would’ve urged my daughter to look elsewhere.