Sinalite

I can’t say enough bad things or how unprofessional this company is. I had originally ordered booklets on September 24, 2026. The booklets were estimated to be completed in 4-5 business days and I needed to receive them by October 14th. That gives us one day shy of weeks to print and receive the booklets. My order was put into “processing” on September 25, 2026 during this time no changes could be made. After no updates on the order “IN PRODUCTION”. I reached out to customer service on October 2. Ask for an ETA on shipping and ask if I should be prepared to upgrade my shipping since there is starting to be delays. I was told by “Farrah” to reach out the following week and check. I stressed again I needed these in my hand by October 14. On October 5 I again asked for an update on this order. Allyn R told me “upon checking, your order is currently delayed due to our booklets backlog. Our team is already working on catching up this week and rest assured, your order will get moving.” At this point I asked if I could get a manger to contact me, someone with eyes on the booklets because of my deadline. October 6, after no response I reached out to chat again. Farrah checked on my order and told me “we are delayed due to stocks issue but let me see if they arrived”. I asked if I could switch to a thinner stock but no, they were stocked out of that one as well. Magically by the end of the conversation my order was “5th in line to get printed”. I told them I don’t mind paying more to have faster shipping and really needed to reach my deadline of….October 14. Someone called on the 6th, I assume it was a manager at his point. Apologized, wanted to know when I needed them at the latest….(btw where are all these “notes on the account” to ask this again). October 14th, I need them by October 14th. She said she could upgrade shipping at my cost which I did, at this point we were 1 week out, long weekend and I am remote. I paid upgraded shipping within minutes of receiving it on the 7th. Talked again on the 7th to the same “manager”. Confirmed multiple times they had upgraded my shipping to UPS Air. October 8th an e-mail from Allyn R - pleased to inform me my order has shipped. Check tracking…..UPS Standard…. Estimated Delivery: October 15. By their own estimation the deadline will be missed, I paid for Air shipping and didn’t get it and there seems to be an internal breakdown of communication. I am so unhappy with this company. They failed every step of the way and now I need to prepare and smooth things over with my customer which I will most likely lose. I will close with stating again I can’t say enough bad things or how unprofessional this company is. Please find another trade printer to work with larger orders because I think they are a lot smaller than what they let on and struggle with larger orders.

I have been using sinalite for many years just recently though I have had two months of poor quality products and jobs done wrong , I refuse to use sinalite anymore poor customer service and quality have tarnished not just there name but mine for providing slow and inadequate products. BEWARE they take no responsibility for the lack of quality and they don't give you credit so take the reprint

I was happy until they do not accomplish their deadlines, if you are in business you need a reliable company that meet deadlines. First time I ordered they took about a two weeks to finsh the printing plus the shipping time, when in their website promotes that production takes about 3-4 business days plus shipping time, at the end I received the Business cards super late. But I decided gave them a second chance, I know sometimes things happens, so Second time I ordered from them and they are late again, I contacted customer service twice and they keep saying that they will call production department to ship, but nothing happens so again after 1 month later they are now shipping my order. You cannot do that with your clients, so I'm really disappointed, this business don't meet their deadlines, and it is embarrassing all the time call your customers as reseller and say that you "don't know when you'll have them ready" because you really don't know...

I have placed order for business cards, they always have excuses, like foil machine I have put through may jobs before, but now it seems they don't care as much anymore. they have reprinted as far as I know three times and I have not received anything. I have phoned to talk to a human again and she said after three reprints the have to cancel it in the system and reprint :) so my guess, I might not end up with a good product, when and if I get anything! so after trying again same thing and now they don't care no more. STAY AWAY FROM THEM, THEY ARE THE WORST COMPANY IN MY 35 YEASE OF BUSINESS

Giving 1 star because its the bare minimum i can. the main issue i have is with the customer service representatives, they are truly disappointing and not professional at all. reading all the reviews that are 1-2 stars they all have the same complaint! Poor customer service! As for the production aspect, do they even check the job before they pack it and ship it??? I highly doubt it!! They did a terrible job on my business cards, after 5 days of going back and forth with a CSR, i was told send them a video of me tossing the cards in a bin and pouring a liquid on them, really?!...i've worked with a lot of printers and NO ONE has ever asked me to that, its like they are treating me like a scammer or a thief. (Serious trust issues). I will also leave a review on Glassdoor and other review sites. Anyway, i'm done with this so called "company" i've gotten a much better price and customer support from BannerBuzz.