Speedy Auto Service Mississauga West

Based on convenience, I went to Speedy Auto Service 725 Burnhamthorpe Road W, Mississauga a few times to ready my older model ‘winter beater’ for the winter. Their suggested additional services or upselling was always high but I mostly kept with basic services. After they confirmed their ability to service an oil leak in another vehicle which is a higher-end older model, I was skeptical, but decided to trust what I thought to be honest ‘sales people’ in repairing my second vehicle. In summary, they upsold me to the tune of thousands of dollars & failed to repair the leak. Based on my need to take my vehicle elsewhere to have the very same leak repaired, an independent external evaluation of the work performed and billed by Speedy, revealed among other negatives: -an excessive overlap in labour based on work performed -they charged dealership rates (and did it all with the salesperson smile!) I initially took my vehicle to Speedy with evidence of a very small oil leak/spill. I was told the car was ready after two weeks and was happy to pick it up. I was unable to leave the parking lot as there was an extreme metal scraping & rattling sound when I attempted to drive home. One week later I returned to pick up for the second time, having to pay thousands more, which I very reluctantly agreed to! I drove the car home and parked it for the day. The next day, the oil leak was massive. I dropped the car off again. It may be difficult to believe but there was yet another drop-off, making it THREE, as the leak remained. In summary, Speedy had my vehicle for three to four weeks, charged me THOUSANDS, and did not repair the oil leak. They actually made everything worse – all with a smile! The total cost, time-line and my disappointment are so extreme, I have no words. Very ‘nice’ people in terms of their approachability & communication but definitely sales people who appear to focus on their financial cash grab primarily. They took advantage of my trust and lack of knowledge. When I addressed my concern with Speedy, their justification was ‘it’s hard to locate and fix an oil leak.’ They invited me to bring the vehicle in again with the stipulation that I would need to ‘pay for labour’ although mechanical parts had a lifetime warranty. This would not be in my best interest so I’ll stick with my reliable and honest mechanic. There is no trust, and based on this experience, it does not appear that Speedy feels any duty to operate honestly and in good faith. I take no pleasure in sharing my negative experience. I generally like to share good news only, as I believe in lifting people up. I believe the public needs to be aware of my actual negative and very real experience! The rating should be ZERO stars!

0 stars if possible called for a quote said call me back never called back