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  1. CA
  2. ON
  3. Ottawa

PetSmart

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1851 Merivale Rd, Ottawa, ON K2G 1E3, Canada Get Directions
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4.3
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ABOUT   Services Excellence Summary

Dog & Cat Grooming Services Our passion is to make dogs and cats beautiful. Expert pet stylists are academy-trained to offer grooming guidance that includes massages, swims, and fluff dry for all sizes of dogs and cats. Also, they carry annual safety certification. Grooming Salons provide full-service grooming and bathing. Walk-in service also operates for services such as nail trimming, manicure, pedicure, teeth cleaning, trimming, de-matting, and more at select locations. With Express Service, the pets are in and out in less time by permitting them continuous priming. Some localities offer grooming and bathing programmes, including nail trimming, nail cap application, and sanitary trim.

 

SUMMARY   Reviews Summary

The reviews of this PetSmart location are overwhelmingly positive. Clients show a high regard for the friendly, helpful, and knowledgeable staff who are always willing to provide assistance. Moreover, customers have appreciated the availability of items that cater to a range of needs and the staff's willingness to help them find accessories even if they run out of stock. The service has been described as excellent at the grooming area, and clients have often commended specific groomers like Meagan for their work. Food is a critical about pet store and customers have written that they found the correct food that works for the pet's medical issues in Petsmart. Further, the staff has aided with more substantial purchases like dog kennels and ensured patrons have the appropriate size of the vehicle before making a purchase. Clients also appreciate and recommend the efficiency of the grooming process, coupled with the high-quality service. Thus, overall, clients believe this branch is an adequate one for their pet's needs and recommend it.

 

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Reputation Change over time
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Pros & Cons

PROS
helpful staff (4)
very helpful (2)
helped me (2)
friendly staff (2)
great experience ... (1)
great place (1)
huge difference (1)
helpful staff (1)
friendly and hel ... (1)
very friendly (1)
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Cons
terrible (2)
rude (2)
unhelpful (1)
horrible custome ... (1)
horrible (1)
unhelpful (1)
poor experience (1)
disrespectful (1)
too small (1)

PetSmart Reviews: 100. Average Rating: 4.3

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