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Review Keywords Analysis

CA / ON / Ottawa
Roy Rump & Sons Tire & Auto Centre photo
Roy Rump & Sons Tire & Auto Centre photo
Roy Rump & Sons Tire & Auto Centre photo
Roy Rump & Sons Tire & Auto Centre photo

Roy Rump & Sons Tire & Auto Centre

Address: 1037 Pinecrest Rd, Ottawa, ON K2B 6B6, Canada Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
General Repairs Engine Diagnostics $80 - $120
Brake Repair $100 - $150
Tire Repair/Replacement $40 - $250
Vehicle Maintenance Oil Change $30 - $80
Fluid Flush $50 - $100
Tire Rotation $25 - $50
Safety Inspections Emission Testing $40 - $70
Brake Inspection $40 - $60
Safety Check $50 - $100
Tire Services Tire Mounting $20 - $40
Tire Balancing $20 - $50
Flat Tire Repair $30 - $60

What people love

From reviews
Knowledgeable staff Excellent diagnosis Friendly customer service Good communication Helpful staff Honest service Transparent service Quick repairs Fair pricing Great results

About this business

It Starts with You at Roy Rump & Sons Tire & Auto Centre. Here, we create smiles with great service and fine products. Our digital inspection reports enhance a comprehensive and enlightening automotive service. Our dedication is to deliver ongoing, prompt, and appropriate automotive services, and we intend to meet your standards. We are devoted to optimum customer service and satisfaction for all customers.

Reviews Summary

Reviews for Roy Rump's auto service center are overwhelmingly positive. Customers think the service is excellent and professional, from the detailed communication and the diagnostic reports to the friendliness and support from the staff. A review describes a time a car was delivered to the centre without an appointment; the team performed extensive repairs on the same day to help the husband save money on travelling to Ottawa. The manager was glad and surprised as they willingly went out of their way. The car mechanic fixed the car quickly but sent persistent updates to the owner. Most of the customers got loaners when the repair dragged on. Every reviewer mentioned that the service was very reasonable and – in fact, thorough. The way the mechanics repaired and investigated the issues was wonderful, and many people now recommend this service provider. The garage's reputation for handling all types of challenges, both digital and vintage, inspired confidence. Every mechanic was professional and friendly, leading to many customers going back for other services. A customer once reported that the vintage car wheel alignment many mechanics would not touch was rebalanced by Rump. Between the main service menu and added value, like promotional pricing, many car owners found it cheaper and more exciting to have three different cars fixed up by Roy and went back. The review reveals that the guard service is professional and insightful and recommends the service to all people who need car service.

Frequently asked questions

7 questions
What do clients say about the work done at Roy Rump & Sons Tire & Auto Centre?
Clients frequently praise the team's transparency, thorough diagnostics, and quality repairs. Many highlight the detailed inspection reports with photos and the prompt service, fostering trust and satisfaction.
Does Roy Rump & Sons Tire & Auto Centre offer tire repair services, and what do customers think of them?
Yes, they provide tire services including tire mounting, balancing, and flat tire repair. Customers appreciate the quick and courteous service, often mentioning their positive experiences with tire repairs.
What are the operating hours for Roy Rump & Sons Tire & Auto Centre?
Their hours are as follows: Monday: 7:30 AM-5:00 PM, Tuesday: 7:30 AM-5:00 PM, Wednesday: 7:30 AM-5:00 PM, Thursday: 7:30 AM-5:00 PM, Friday: 7:30 AM-5:00 PM, Saturday: Closed, Sunday: Closed.
Can I get a digital inspection report for my vehicle at Roy Rump & Sons?
Yes, they provide digital inspection reports that include photos and detailed diagnostics, allowing customers to see what needs attention and what can wait, enhancing transparency in service.
What types of vehicle maintenance does this auto centre provide?
They offer a range of vehicle maintenance services including oil changes, fluid flushes, and tire rotations. Each service aims to ensure your vehicle runs smoothly and efficiently.
Does Roy Rump & Sons Tire & Auto Centre perform safety inspections?
Yes, they conduct safety inspections including emission testing, brake inspections, and overall safety checks, ensuring vehicles meet safety standards.
Where is Roy Rump & Sons Tire & Auto Centre located?
1037 Pinecrest Rd, Ottawa, ON K2B 6B6, Canada

Location & directions

Ottawa, Ontario
Roy Rump & Sons Tire & Auto Centre
Car Repair
Address
1037 Pinecrest Rd, Ottawa, ON K2B 6B6, Canada
Hours
Open 7:30 AM - 5:00 PM
Roy Rump & Sons Tire & Auto Centre Reviews · 4.8 average
3 Reviews
G Google 102
Customer service is ok. The work they do is a different story. They practically need you to tell them what the problem is otherwise they don’t look into the issue enough to fix it. I took my car there several times if I point out the exact issue or the exact problem they fix it For example I need my right brake pad changed or I need this exact belt changed no problem. But if you have, for example, a noise and you are stating where it’s coming from, they tell you unless you pinpoint the exact problem they can’t help you. Doesn’t make any sense. I tried to explain to them when I start my car. There’s a noise they said unless they hear it, they can’t help it’s called popping the hood and looking and searching until you find the problem. That’s what mechanics do it’s called diagnosing. That problem they did not fix. I have another problem when I drive my car it makes a clear noise that even my kids hear It was not repaired. It was not fixed and after I called in, they said they never heard it. This noise is there constantly then they proceeded to tell me I needed to go with the mechanic to help him. What???? Will not be returning. Very unfortunate. Never had this problem with a mechanic ever
S
Sarka
Great service. I like the diagnostic and description of what needs to be done now and what to expect next time. I will definitely go back.
J
John
Absolutely wonderful experience. It all started a few months ago when I brought in my 06 Mustang GT to get the timing chain and parts associated with it replaced. They quickly fixed the problem but when testing the car it seemed that the PCM was acting up but all it turned out to be was a blown fuse. A few months later my car died again while driving home and it was the same issue. The parts failed for some reason. So I brought my car back and they took care of everything as it was still under warranty. Tamara was so accommodating that she treated me like family. Constantly giving me updates, which I appreciate very much. Unfortunately the part took a very long time to arrive but this was out of thier hands. So because of this they gave me a loaner car free of charge which I was very thankful for. Part came in finally after a few days, Dan fixed the car up very quickly. He and Tamara also explained what happened so I could understand the situation. I want to thank Tamara and Dan for everything they had done for me. It is truly appreciated. I highly recommend this garage. They are very professional and honest.

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