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Roy Rump & Sons Tire & Auto Centre

Name: Roy Rump & Sons Tire & Auto Centre
Address: Ottawa, CA
Telephone: +16138283213
Rating: 4.8558

104 reviews

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+16138283213

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1037 Pinecrest Rd, Ottawa, ON K2B 6B6, Canada Get Directions

car repair Top Car Repair Body Shops in Canada Top Car Repair Body Shops in Ontario

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ABOUT Services Excellence Summary

It Starts with You at Roy Rump & Sons Tire & Auto Centre. Here, we create smiles with great service and fine products. Our digital inspection reports enhance a comprehensive and enlightening automotive service. Our dedication is to deliver ongoing, prompt, and appropriate automotive services, and we intend to meet your standards. We are devoted to optimum customer service and satisfaction for all customers.

SUMMARY Reviews Summary

Reviews for Roy Rump's auto service center are overwhelmingly positive. Customers think the service is excellent and professional, from the detailed communication and the diagnostic reports to the friendliness and support from the staff. A review describes a time a car was delivered to the centre without an appointment; the team performed extensive repairs on the same day to help the husband save money on travelling to Ottawa. The manager was glad and surprised as they willingly went out of their way. The car mechanic fixed the car quickly but sent persistent updates to the owner. Most of the customers got loaners when the repair dragged on. Every reviewer mentioned that the service was very reasonable and – in fact, thorough. The way the mechanics repaired and investigated the issues was wonderful, and many people now recommend this service provider. The garage's reputation for handling all types of challenges, both digital and vintage, inspired confidence. Every mechanic was professional and friendly, leading to many customers going back for other services. A customer once reported that the vintage car wheel alignment many mechanics would not touch was rebalanced by Rump. Between the main service menu and added value, like promotional pricing, many car owners found it cheaper and more exciting to have three different cars fixed up by Roy and went back. The review reveals that the guard service is professional and insightful and recommends the service to all people who need car service.

Sarka left a 5 star review

★★★★★

On TrustAnalytica

Aug 22

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Reputation Change over time

Pros & Cons

PROS

recommend (12)

highly recommend ... (10)

great service (6)

excellent servic ... (6)

very professiona ... (5)

very helpful (4)

good service (3)

recommended (3)

very friendly (3)

very happy (2)

Cons

rude (1)

Roy Rump & Sons Tire & Auto Centre Reviews: 104. Average Rating: 4.9

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Reviews (2) Google Reviews (102)

Sarka

on Trustanalytica

Great service. I like the diagnostic and description of what needs to be done now and what to expect next time. I will definitely go back.

John

on Trustanalytica

Absolutely wonderful experience. It all started a few months ago when I brought in my 06 Mustang GT to get the timing chain and parts associated with it replaced. They quickly fixed the problem but when testing the car it seemed that the PCM was acting up but all it turned out to be was a blown fuse. A few months later my car died again while driving home and it was the same issue. The parts failed for some reason. So I brought my car back and they took care of everything as it was still under warranty. Tamara was so accommodating that she treated me like family. Constantly giving me updates, which I appreciate very much. Unfortunately the part took a very long time to arrive but this was out of thier hands. So because of this they gave me a loaner car free of charge which I was very thankful for. Part came in finally after a few days, Dan fixed the car up very quickly. He and Tamara also explained what happened so I could understand the situation. I want to thank Tamara and Dan for everything they had done for me. It is truly appreciated. I highly recommend this garage. They are very professional and honest.

Sarka left a 5 star review

★★★★★

On TrustAnalytica

1 year ago

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