Trailhead Paddle Shack

Independently owned and operated outdoor equipment retailer based in Ottawa, serving all of Canada with online shopping. Our products include clothing & footwear, camping equipment, paddle-sports, and cross-country skis and snowshoes. We've been Canada's top outdoor store since 1972. Our policy is to ensure that you are satisfied with the equipment you purchase. Within the first six months of purchase, you don't get what you bought? This typically means the item has malfunctioned, but it doesn't happen very often. The manufacturer usually decides if anything qualifies for a warranty. In this procedure, the product is returned by post to the manufacturer so they can examine it and make a decision on whether or not warranties are applicable. This process sounds fine, but it is not practical. Like when it's winter and you need a new coat now. You won't wait for a warranty three weeks later.

The outdoor store receives a lot of praise for the customer service. Many customers like how friendly and knowledgeable the staffs are and that they want to help you. There are a few reviewers who think the store is cheap, but most say it is worth the money because of the quality. The high service at the store even gets mentioned. A lot of reviews mention how the staff gave good information about different products and helped people choose the right thing. Several customers even had a story about a staff member going “above and beyond” to help them. One customer mentioned a time when the staff let them come in and set up a tent in the store to see if it would work for them. Although a few reviewers complained that the store was expensive, most people agree that the high quality and service are worth it. People mention the store’s service and products so often that many people plan to shop there again. This store is well-regarded by people who like to do sports outdoors and need equipment.