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Sean Copeland of Whelan Funeral Home is "glad we're not part of the big funeral homes in the city," where, as he said, "they can do hundreds in a week, and they're not worried about one family at a time." While some people have asked me, “Is it a private funeral home,” or “Did it just open?” Sean Copeland wants people to know that they're in their third generation, and they have been improving their personal touch for many decades. Whelan Funeral Home staffers guide family members, making sure that the perfect option is found. A recently updated building, a historic Victoria home in downtown Ottawa, is a relaxing spot. Sean Copeland explains, "It is an honor to keep traditions alive handed down from my ancestors for generations; our family was, is, and will always be dedicated to showing personal care and undivided attention to those requiring them."
 
Reviews of Sean Copeland's service are overwhelmingly positive, with multiple clients praising his professional and compassionate approach. Many families thank Copeland and his team for the way they felt treated and the humanity, kindness and dignity with which they were guided through the difficult time in their lives. Others point out the personal and careful service the team gives them with the complete insulation of the family, noting that it makes them forget that the company is a business. As family members say, the atmosphere is calm and sacred. One client, whose husband's funeral was what he'd once asked for, notes that Copeland was just as they wanted him to be. There's much more helpfulness and understanding that families couldn't possibly ask for that Copeland and his team have provided, and direct communication throughout the whole process has also helped the families. Families emphasize that Copeland's sympathetic and helpful vibe and the actual help he provides with timing and dignity make him an overqualified funeral service provider. Clients say that the service they got, including spaces to mourn comfortably and the services were very professional but also warm, it made them feel that he not only wanted to provide his best services but also to respect and comfort them. His politeness and meticulousness were seen as special and attentive, and they believed that helped a lot. Having had such a good service, they suggest that other families who have loss a loved one also consider using these services, as Sean Copeland and his team at Whelan's Funeral Home are very trustworthy.
 
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