Downtown AutoGroup - Autoplex
Hours:
Closed Now
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Address: 77 E Don Roadway, Toronto, ON M4M 2A5, Canada Get Directions
Services & pricing
Average price rangeWhat people love
From reviewsAbout this business
Downtown Autogroup (DAG) is a unified group of 10 automotive sales and service establishments that showcase 12 revered names in the automotive industry. Established by Shahin Alizadeh in the early 1990s, DAG has grown from a single Toyota dealership to a multi-dealership group with over four-hundred employees.
DAG is committed to providing a positive work culture with competitive wages and benefits and opportunities for personal growth and advancement. DAG has an extremely bright future, and we are seeking thoughtful, forward-thinking team members who share our vision of significant growth and professional success.
We are also aware that dealerships where employees love to work are also the best for buying, selling, and servicing cars. In mid-2021, DAG will finish building the Autoplex, a multi-use structure of showrooms for 11 automotive brands, 900 residential condominiums, on-site and community-approved retail, restaurants, and entertainment, and public recreation.
Reviews Summary
In general, the reviews are positive and suggest that customers are happy with the establishment's service. Multiple customers admire individual employees for their exceptional performance. Emad, George, Luis, Amir, and Adonis were all club members who stood out in the discussions. Various customers report that they appreciate the high level of concern and fees. This is especially difficult to find in Rob and Alvin's case, for example. Many customers appear to value the company's kindness and thorough support. They all claim that the vendors are not pushy like others. The extension is available, but there is no pressure. Multiple reviews laud the dealership's values and how it goes above and beyond to help the clients, such as when it acquires a new vehicle or trades one in. The last numerous reviews seem to suggest a strong endorsement of the dealership for all automotive needs.
Location & directions
Toronto, OntarioDowntown AutoGroup - Autoplex
Used Car Dealer
Address
77 E Don Roadway, Toronto, ON M4M 2A5, Canada
Hours
Closed Now
Downtown AutoGroup - Autoplex Reviews · 3.8 average
1 Reviews
G Google 34
**Summary of Complaint to Downtown Auto Group**
Robert VXXXXXXXXXe expresses deep dissatisfaction with the handling of a transmission issue in his 2022 Ford Transit 350 High Roof. After diagnosing a transmission valve body problem in August, he was told by Sacha at Downtown Ford that sourcing the necessary part would be difficult but safe to drive the van. This led to a transmission failure during Labor Day Weekend.
Despite finding the part himself, delays in repair and poor communication followed. Promised completion dates were missed, and after several rental vehicles, the van was returned without proper testing, leading to another transmission failure while in use. Robert highlights a lack of thorough road testing and concerns over safety standards, supported by documentation from another dealership, Polito Ford.
The ongoing issues have affected his business, which relies on the van, and he emphasizes the need for a prompt resolution and accountability from the Downtown Auto Group. He mentions that the mechanics' failure to properly repair the vehicle has jeopardized safety and his business's reputation. Robert plans to follow up with a phone call to discuss this issue further.
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