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We want to make a difference, and we've always sought to meet our customers' needs, including those with physical disabilities. Inclusiveness is the cornerstone of our commitment to you. We make an effort to know our clients' preferences and work to meet their physical limitations, whether they're temporary or permanent. Desjardins Group members must adhere to the multi-year accessibility strategy. The plan is updated and reviewed at least once every five years. The strategy includes accessibility standards and requirements in company policies, guidelines, procedures, and training. Desjardins Insurance is committed to ensuring that clients with disabilities receive products and services in an accessible, respectful, and efficient manner. To achieve this, the firm has implemented several measures. All customer-facing staff, for example, have been trained to use assistive technology. Are people with disabilities utilizing our services? Of course. Guests can bring a support person or animal. If systems or installations that individuals with disabilities use are unavailable, we will notify them.
 
The reviews are consistently positive, commending agents Thais, Abeer and Quyen on their professionalism and client service. Customers repeatedly praise Abeer and Thais for their streamlined communication, and quick transactions, which made their processes trouble-free. Each agent's stance to both the clients' financial and time concerns received admiration, with their persistent support and explanations being invaluable. Clients describe receiving suggested quotes that are effective. One reviewer noted the warmth and professionalism of Quyen, summarising his advice as beneficial and concise. Mr Quyen's preparations were life-changing to an user, who learned a lot from him and nas made long-term preparations for family health. The insurers' greatest benefit is their friendly and human interaction. An customer, particularly a Mr. Quyen, is another example of insurance choices based have deepened their connection with a speciality. In general, clients are greatly satisfied with the variety and advantages of insurance packages available, and they feel at ease knowing that these insurers will satisfy their claims when they need it most.
 
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