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  1. CA
  2. ON
  3. Toronto
Penske Truck Rental

Penske Truck Rental

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77 N Queen St, Toronto, ON M8Z 2C7, Canada Get Directions
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ABOUT   Services Excellence Summary

Penske Truck Rental provides local moving trucks in Toronto and many locations across North America. There are numerous choices of moving supplies and vehicles that we guarantee you will receive the reliable and clean moving truck you reserved at pick-up. You'll also receive the help of one of our friendly associates. In addition to this, we provide 24/7 roadside support and a flexible cancellation and reservation process, as well as professional support. We are a Penske agent located in Toronto, ON, and we also provide you with all your essential moving supplies along with our trucks. Our team is here to help us down the highways and through all the stops and starts of a move, from the first tape to the last. Let us help you discover that moving on your own is just simple and easy. We supply truck rentals and moving supplies along with a large array of products. Such as padlocks, mattresses, furniture pads, moving boxes and tape tapes, and ropes.

 

SUMMARY   Reviews Summary

Penske's North Queen location in Etobicoke reviews are predominantly positive. The comments on the truck rental facility are very good and show that the North Queen Penske facility has professional and dedicated staff. HireTern writes, "I have been renting from Penske on North Queen location in Etobicoke for the last 6 months. I have been dealing with Mansi Chauhan. I find dealing with her to be great and very professional to talk to. She is a credit to Penske. Very Satisfied with her service. Highly recommend, Ultimate Party Services". Miher J writes, ": I have only used uhaul in the past but last friday, uhaul canceled on me at the very last minute and I had to look for an alternative. Called Penske's north queen branch and they made sure I get a truck. Mohammed was amazing to work with, everything was done in 5-10 minutes and I was on the road in no time. Since the trucks are diesel the gasolin fill up is much cheaper than some of their competitors". Bhavin P. states, ":Polite staff very neat and clean place. They have high-quality, well-maintained trucks. Attention is paid to detail, which is important for a couple of people who really care about their rental experiences. Unlike my previous rental experiences, there are no run-down rental trucks with broken mirrors or dirty old trucks with a lot of dents. The staff members help you to find exactly the right truck bed. The are professional and good at troubleshooting. They expect there to be some quality going on..getWorld!. Everyone who needs a rental vehicle in Etobicoke should use this location." However, a few of them complained, "They are a bit expensive, although most of the folks are willing to pay a little extra for the peace of mind the quality of service provides. Another comment reads, "A bit pricy." In general, almost all reviewers left positive responses with several suggestions for the North Queen Penske facility and the staff. Car rental agencies should provide a seamless rental process.' Here are a few problems commonly reported by Penske clients. While the overall facility is quite excellent, the dropping off process could be improved. Someone on hire2place where we do not verify reviews wrote, "The check in process was fairly quick, and the staff were courteous and quick but the drop off was not as straightforward. They charge additional fees for vehicles that are not full of fuel, but getting your vehicle exact to the right amount of fuel is challenging. When you do have an off-day, be prepared to be thoroughly overcharged.". Also, the cancellation policy is complicated and often results in a 20% charge to the customer, regardless of the circumstances. At pshareurprices.com, "The one-star rating is due to the additional charge levied despite the vehicle was returned early and in pristine condition." It would be better if they said, "We do not accept cancellations, but we understand that extenuating circumstances sometimes necessitate them, so call before the pickup time to avoid any late policy fees."

 

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Pros & Cons

PROS
great service (3)
friendly service ... (2)
great experience ... (2)
good service (2)
recommend (2)
good service (1)
highly recommend ... (1)
very satisfied (1)
excellent custom ... (1)
attention to det ... (1)
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Cons
frustrating (1)
very disappointe ... (1)
disappointed (1)
would not recomm ... (1)
not recommend (1)
bad customer ser ... (1)
unprofessional (1)
slow (1)
Penske Truck Rental Reviews: 78. Average Rating: 4.1
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