Property Management Toronto

I was a client of Property Management Toronto (PMT) from January 29, 2019 to February 28, 2022. I was out of Canada and rented out my condo via PMT. When I returned, I had a lot of questions/claims to PMT and I couldn't resolve them otherwise but to file my Plaintiff Claim in the Toronto Small Claims Court. Settlement Conference was appointed, and my claim to PMT was settled, with Settlement Claims Order. I can't disclose my Settlement because of the law, but I would like to share my experience with PMT, and to avoid any speculations, I will provide just events that supported by documents. During all this period, PMT abused their power by overcharging me for repairs, providing no information regarding repairs. For example, they replaced 8 burnt bulbs for $236.36+ HST, no receipts or in other instance, Jerome, himself, wrote to me that a certain type of repair was only $175.00+ HST, but then I got an invoice, and suddenly, I had to pay $495.00+ HST, providing no receipts, no explanation. However, there is a statement on PMT’s website Price Match Guarantee -quote “When you choose us, the price you are given is the price you are charged!”. They repaired the same problem in the fridge twice within 3 months, and both times they charged me considerably, first time $340.63+ HST and second time $429.00+ HST. Later, my tenants didn’t confirm first repair, that I was charged for. PMT twice replaced the faucet in one of the bathrooms, first time for $495.00+ HST no receipts as always, and the second time for $500+ HST, where Labor $200+ HST, Materials $300+ HST, that's it. Later, when I returned to Canada I replaced the same type of faucet/handler in another bathroom. I purchased the Moet brand faucet (the one PMT replaced has no brand) and it cost me $67+HST. I asked for receipts but was denied as usual. After my second tenants moved out on February 14, 2021, my condo was put on the rental market on February 18, 2021, and was rented out only on June 16, 2021, so it was on the market for 117 days. On March 01, 2021, I asked PMT to clean my apartment, it was dirty, I paid for it. Later, Dana informed me that cleaning was done only on April 21, 2021, that means my condo was being shown to potential tenants unclean for 52 days. According to Strata.ca (Toronto Real Estate website) from February 18, 2021, to June 16, 2021, at my address, there were 11 condos for lease with the same number of rooms/bathrooms and the same rental price, they were on the market only 4 - 27 days. PMT replaced vent fan for $395.00+ HST and said that on-site technician recommended it. Later, I contacted the Manager of my Condo Building regarding information about an on-site technician, who discovered that the vent fan was not working, She wrote to me that -quote “the technician did not perform any testing or conclusions regarding the working conditions of the fan”. No information from PMT. I asked for receipts or bills regarding that replacement but was denied, as usual. I paid $300.00+ HST for CRA 2020 Non-Resident bookkeeping. On April 01, 2021, Dana sent me slip NR4 2020 they filed with CRA. As I found out later, the Gross income amount and the Non-Resident tax withholding amount for 2020 were calculated incorrectly. For all services and repairs, I have requested (receipts, bills and etc.) several times (by emails) but my requests have been ignored by PMT. I have never received anything other than invoices created by PMT with no Labour hours/cost, no info. what Materials were purchased and at what price, no names of contractors. So, I decided to write to other well-known and reputable property management companies and asked them, “Do they provide receipts and bills for cleaning and repairs?” And I got an answer that “Yes” they provide. To avoid all of this be very careful in choosing a company to manage your property, avoid PMT, and request detailed receipts, bills for all repairs, cleaning, materials purchased, verification of work, and etc.? Who are their venders/contractors/and so on? Good luck.

Be aware. PMT promises a lot on their web site but have absolutely different terms in the Agreement. However, if you are unlucky and you made an agreement as a Landlord with PMT, I would suggest you to pay attention to follow clause: 2. TERM AND TERMINATION: (b) 4. SERVICE the Manager shall: (b) 13.OWNER’S FURTHER RESPONSIBILITIES/INDEMNITY: (c) 14. GENERAL: (a)(b)(e)(f)(h) Also, PMT overcharged me for all repairs and cleaning compared its real price on the market. They took advantage of me because I am living in another country and was not able to check if those repairs and cleaning have even been done. After I have been charged for all that jobs, with collecting the Goods and Services Tax (GST), I asked PMT for a proof of what has been done and how much each job and items cost (if business collects the GST, they have to provide proof and issue a receipt because they must show how the GST is being applied. This is a CRA rule.) Since I didn’t get any answer from PMT. I decided to submit a lead to the Leads Program at the Canada Revenue Agency (CRA). The CRA administers tax laws for the Government of Canada and for most provinces and territories. A lead can be submitted online or directly at National Leads Centre of Canada Revenue Agency. I sent to CRA all documents that I have from PMT for its investigation. I know It will take some time, but I am willing to wait CRA answer…. Also, regarding CRA: PMT doesn’t give information about taxes, therefore, If you are Non-Resident and wants to pay tax on your net rental income rather than of the gross amount I would suggest reading CRA Filing and Reporting requirements, (where you have to send the CRA NR6 every year and Section 216 return within two years) otherwise you can lost your tax return on net rental income. As a result of PMT bad management I was compelled to take vacation from my job and returned to the Canada for looking for a new property management company. I hired another management company and to my big relief not dealing with PMT any more. Thank you, Non-resident