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Review Keywords Analysis

  1. CA
  2. ON
  3. Toronto
Soulmutts Toronto Ltd.
Soulmutts Toronto Ltd.
Soulmutts Toronto Ltd.

Soulmutts Toronto Ltd.

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826 Eastern Ave, Toronto, ON M4L 1A1, Canada Get Directions
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4.3

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ABOUT   Services Excellence Summary

Primary for Soulmutts Toronto Ltd., the strong clientele shows many are using these services. Soulmutts Toronto Ltd. offers modern services for you and your pet. Our pack is close-knit and we work to keep the pack balanced by gradually introducing dogs to the pack and keeping them on a regular schedule. The dogs are high-energy and off-leash. The group practices socialization on walks and at the Decked Out Dog Daycare/Boarding House. The dogs are allowed to be themselves! Toronto's Launch Since we began in Toronto, over 10 years ago, the Soulmutts Toronto Ltd. dog walking team has been there. Dog daycares and dog boarding businesses are really taking off. We are often copied (sometimes word-for-word), but we never get duplicated. Our mission is to deliver unique services to our customers and their pets. Soulmutts Toronto Ltd. is unmatched anywhere else.

 

SUMMARY   Reviews Summary

These customers are very pleased with Soulmutts doggy daycare. Several reviews highlight the spacious indoor and outdoor facilities. As one review states, dogs cannot be confined indoors all day. This daycare is close to the reviewer's home, and the reviewer is grateful that the daycare reliably provides the massive play areas her puppy needs. Another review praised the daycare's accommodative location and door-to-door pick-up and drop-off service. Service quality and professionalism is a big hit. According to several reviews, the staff is kind and respond to updates and messages. Pets are constantly supervised and active. Other sources document the high socialization and exhaustion of the pets after leaving the daycare. In addition, customers received daily photographs and updates about their pets. Puppies and senior dogs have particular initial care needs, and one customer was relieved to find a safe place for her puppy because other reviews said the staffs care and behavior had their dog feeling safe. Several positive comments show that the facility's affordability and daily pickups and drop-offs are consistent. It is reassuring that the reviews point to a high level of care and customer service. Some reviews indicate that transitioning to a dog walker/boarding has caused anxiety, and clients will certainly continue to use Soulmutts and commend them to others. This shows that the team is professional and works well with anxious dogs. Various reviews show that the facility is clean and well-maintained, and pets are low in stress. Lastly, a reviewer was relieved to find a friendly daycare that helped them in their vulnerable situation and that daily pictures were posted on social media. Customers are excited to return to the facility, with some saying that they would even recommend the facility to relatives!

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (9)
recommended (4)
accommodating (4)
highly recommend ... (3)
highly recommend ... (3)
in good hands (3)
great space (2)
very friendly (2)
great place (2)
friendly service ... (2)
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Cons
poor customer se ... (2)
horrible (2)
unresponsive (1)
delayed (1)
not great (1)
unprofessional (1)
unresponsive (1)
no response (1)
too busy (1)
no communication ... (1)
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Soulmutts Toronto Ltd. Reviews: 107. Average Rating: 4.3
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