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  1. CA
  2. QC
  3. Montreal
Bureau en Gros
Bureau en Gros
Bureau en Gros
Bureau en Gros

Bureau en Gros

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Open  9:00 AM - 7:00 PM now
5157 Rue Sherbrooke O, Montréal, QC H4A 1T5, Canada Get Directions
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ABOUT   Services Excellence Summary

Bureau en Gros: Your Trusted Office Solution Provider As the world's largest office products company, Bureau en Gros offers the world's best office products and services. Products, expertise, and services are available for technology, office supplies, and furniture. They stock all the top brands, including Epson, Apple, and Microsoft. Also available are the latest technology in cleaning supplies and office supplies, as well as a variety of toner, ink, and office paper. They also offer print and copy services and are located at 5157 Rue Sherbrooke, Ouest.

 

SUMMARY   Reviews Summary

All of the reviews of this office supplies store are positive and report exceptional client service, particularly from Pete and Claude, who are rated for their patience, friendliness, and knowledge. More than one reviewer mentions staff members' willingness to go the additional mile, saving consumers money and time to ensure they are delighted with their purchases. The store has a well-organized atmosphere and a massive, store, selling a wide selection of items that are essential for back-to-school and office restocking. Customers also admire the store's very clean, covid19-compliant, and welcoming ambience, as well as its handy off-street parking. Staff at the print shop are competent and friendly, according to a reviewer who had a positive experience. Other reviewers comment on the shop staff's eagerness to answer any question and provide the guidance and support clients need to make their shopping experience enjoyable and successful. However, one of these employees is identified in one of the comments, so it is apparent that the staff as a whole strive to make customers feel welcome and satisfied. Regular customer visits are likely. This is a top-notch venue that demonstrates how excellent customer service can be achieved.

 

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Sandra left a 1 star review
★☆☆☆☆
On TrustAnalytica
Jul 20
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Reputation Change over time
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Pros & Cons

PROS
helpful staff (4)
very friendly (3)
friendly and hel ... (3)
excellent servic ... (2)
very helpful (2)
fast service (1)
helped me (1)
definitely come ... (1)
very personable (1)
best place (1)
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Cons
rude (3)
horrible (2)
terrible (2)
not happy (1)
dishonest (1)
disappointed (1)
i switched (1)
terrible service ... (1)
poor service (1)
feel uncomfortab ... (1)
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Bureau en Gros Reviews: 101. Average Rating: 3.6

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Your Customer Service is horrible. What happened to the wonderful help we used to get in the past. These young people nowadays are something else. I went to the printing department and once in front of the printing machine I followed the instructions but got stuck, so I asked one lady which button I had to push to get the right size copies. These machines are rather complicated. This young lady came over and said, “If you want help you have to pay for our service. What has this world come to? She went back to her counter and just stood there doing nothing. Talk about LAZY.
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Sandra left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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