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Review Keywords Analysis

  1. CA
  2. QC
  3. Montreal
TRISTAN
TRISTAN
TRISTAN

TRISTAN

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1001 Sainte-Catherine O, Montréal, QC H3B 1H2, Canada Get Directions
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ABOUT   Services Excellence Summary

Denise Deslauriers and Gilles Fortin joined forces to create TRISTAN in 1973. The brand has become a crucial part of Canadian fashion. TRISTAN products are well-made, stylish, and sophisticated, with materials and cuts that fit impeccably. Montreal-based designers are famous for their creative and technical expertise. They offer a broad range of modern and classic materials. The craft's passion and spirit have been passed on to the subsequent generation, which fuels the brand lifestyle symbol with the class, confidence, and resilience. It is motivated by a collective passion to create unforgettable experiences—one stitch at a time. Men's clothing and women's clothing are both available for purchase.

 

SUMMARY   Reviews Summary

Customers are highly pleased with the fantastic service and quality of the clothing at the store. They mostly commend the personalized service they received, mentioning that it was personalized to their body type and that they felt looked after and valued. They called the members of staff helpful, with the store being clean and spacious and had a decent range of options, and despite their clothes being costly, they thought they were of high quality. As a result, they felt good about the store compared to other fast and cheap fashion stores. They loved the store and will be coming back, commending and giving a thumbs up to the outstanding service they underwent, with some clients also singling out specific members of staff who went beyond to provide fantastic service. Therefore, customers are encouraged by the positive reviews on the store's website to go try it out as they will be satisfied.

 

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Mrs left a 2 star review
★★☆☆☆
On TrustAnalytica
Feb 18
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Pros & Cons

PROS
excellent servic ... (6)
great service (5)
good quality (4)
good service (2)
very good servic ... (2)
good service (2)
high quality (2)
good quality (2)
friendly staff (1)
well done (1)
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Cons
poor customer se ... (2)
very poor custom ... (1)
slow (1)

TRISTAN Reviews: 101. Average Rating: 4.5

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Ordered a number of items online. Several days later I had buyers remorse and they still hadn't shipped so I emailed the company requesting to cancel. The items arrived 2 or so weeks later (all of them). And then 3+ weeks after the order I received a less than polite email back from customer service. I let her know I submitted a return request which had been authorized and I had shipped back the majority of the items. I heard nothing back. 3 weeks later I email again asking for an update on my refund- it's been a week plus since I sent that and I've heard nothing back. Poor customer service with an extremely slow response time.
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Mrs left a 2 star review
★★☆☆☆
On TrustAnalytica
9 months ago
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