Bella Naillash – Nail Salon Manchester

Customer Testimonials: 1. Frankie did my nails and an amazing job – the burgundy and silver sets with star details. So neat, well-finished and just perfect. I highly recommend Frankie. 2. 非常非常好的服务！环境干净舒适，颜色很全，服务周到专业，美甲技术和审美特别好，完美做到我想要的！推荐 3. Frankie 做的很棒，店的环境很好，期待下次的美甲 4. Loved the environment and services. I was a bit scared I'd get disappointed because I wanted a very particular thing done and was afraid Frankie, my nail artist, might not be able to make it look good. But to my surprise, she did an amazing job, and I love the way it looks. She’s also super friendly, caring and easy to talk to. It’s truly one of the best salons experiences of my life and I'll definitely come back soon. 5. AVOID LIKE THE PLAGUE!! EDIT: funny to see the artist trying to rewrite the whole thing. YOU told me my extensions were DIFFERENT FROM YOU HAD and was obvs suggesting I got them done in other salons when I KNEW I always got them done here. Had I not became argy at the end, I’d have already been wrongly charged a removal fee. ORIGINAL: I’ve been getting extensions here every two months since 2023 and have been paying the RRP (£90 per session, which is relevant to the story). I’ve finally become so disappointed with this place that I’ve decided to write this review and go somewhere else. The attitude I originally scheduled a refill for the Monday. This is the free refill included with the session which you’re rightfully entitled to within 7 days of your first appointment. Unfortunately, I came down with food poisoning over the weekend and was too ill to even go to work on the Monday, so I contacted the customer service to reschedule. There was not even a 'sorry to hear that'. They simply said all the slots post 5pm were fully booked for the rest of the week, so the earliest they could reschedule me was for Saturday. And then, on Wednesday, they message me saying they could have me on Friday instead, which was perfectly alright with me. Then, they send me another message saying because I’m not a 'premium client', they will only give me the 7 day refill instead of 10 days, but they can 'let it slide this time' because I’m a regular client. Excuse you? A) It was unplanned sickness. B) The refill is totally unfair, as customers shouldn’t have to take a day off from work just to attend a refill appointment; that’s purely unfair to the customer when the only weekday slots available are during working hours. C) I have been a client for almost three years and always been paying the full RRP because of the quality of their work. Their 'premium' clients receive 30-50% off by prepaying for 3-10 sessions – so I end up paying much more per session. So for them to say they can 'let it slide this time' because I’m not a 'premium client' was particularly disappointing. The removal This place gives a free lash removal if your previous extensions were done there. This month, I came in for my monthly appointment. As the lash artist was removing the extensions, he suddenly asked: “Where did you get this done?” I was genuinely confused and went: “Yours. didn’t you remember?” Then he went: “These lashes were not the same as ours.” This made me super frustrated because I didn’t want to pay another £20 for removal when I knew I had them done there. I went argy and he stopped saying anything further. It’s already happened at least thrice. It baffles me that the same artist can't recognize his work. The odd question That said, I must acknowledge that the lash work itself has always been great, that’s why I stayed for as long as I did. I had a few compliments from my colleagues. I mentioned this as a compliment once and said I’d be recommending the place to my colleagues. He went: “Are your colleagues all white?” Like HOW ODD is that? Why does my colleagues' race matter? It made me wonder if customers are treated differently depending on their race. Anyway, I've had enough.