Pearson Solicitors and Financial Advisers Ltd

a. Many customers raised concerns about their charges rate. One customer was shocked by the worth of the service provider and their charges, which they termed as monopoly money. The customer questioned how individuals could charge £35hourly when there are world-leading professionals (Pearson Solicitors and Financial Advisers Ltd., 2022). In contrast, doctors' rates indicate a lower amount than £350 hourly. The same customer raised an eyebrow on the firm's service delivery. Sarah Dixon was dealing with their case, but everything went south after she left a few years ago. They gave no credit for calls made to inquire about the progress and the emails that went unanswered after promising a callback (Pearson Solicitors and Financial Advisers Ltd., 2022). The client illustrated that they were professionally treated, but the invoice list proved the firm is only interested in payments. There was no empathy or show of understanding for a smooth divorce process. Besides, the customer cited that they received information from other sources that was never discussed by the company agents. Evidently, this would not be enough to rate the firm at higher scales.