Great experienceGreat customer serviceFast processHelpful staffPatient staffKnowledgeable staffKind staffProfessional staffAssistance with purchaseGreat assistance
About this business
DriveTime has helped over 4,000,000 Americans buy cars over the years, including those who thought they could not get a car loan. Everyone can access flexible finance options with our unique in-house model. When nearly anyone can be approved, you can shop our 5,623 vehicles for the perfect used car for you. We continually focus on excellent car selection and customer service. DriveTime is proud to provide the best online car loan application in our industry. You have control over your used car buying choice. You will receive personalized terms based on your needs and credit, as well as the necessary down payment. This creates a more pleasant shopping experience.
Reviews Summary
The reviews centre on the sales and customer service personnel, with Jamal and others mentioned multiple times. They pile the praise for their patience, friendliness, and expertise. Also, one person says they were helped by Danielle, who is described as insightful and supportive. This individual also lauds Latoria for being warm and kind, creating a very welcoming environment. Customers are often excited about how smoothly the buying process went, saying this makes the dealership a number-one choice. They also speak highly of how they got a good deal and were satisfied with big-ticket purchases. The consistent theme of most of the reviews is the dealerships excellence, underlined by its employees, particularly Jamaal and Danielle.
Frequently asked questions
7 questions
What do DriveTime clients say about their experience with the staff?
Many clients highlight the exceptional service provided by staff members like Danielle, Jamal, and Mike, noting their patience, professionalism, and helpfulness throughout the car buying process. Reviewers frequently mention feeling well-supported and satisfied with their purchases.
Does DriveTime offer assistance with financing options for used cars?
Yes, DriveTime provides vehicle financing, loan options counseling, and credit assessment to help customers navigate their financing needs. This support is tailored to individual circumstances, making the car buying experience more manageable.
Can I get help with scheduling a test drive at DriveTime?
Yes, DriveTime offers test drive scheduling as part of their customer service. Customers can easily arrange test drives to experience the vehicles firsthand before making a purchase.
What types of vehicles does DriveTime sell?
DriveTime specializes in used car sales, including certified pre-owned vehicles and offers trade-in assistance to help customers find the right vehicle that meets their needs.
How does DriveTime ensure a smooth paperwork process?
DriveTime provides paperwork assistance to streamline the buying process, ensuring customers understand all necessary documentation, which contributes to a quicker and more efficient experience.
Does DriveTime provide a good experience for first-time car buyers?
Yes, first-time buyers often report positive experiences at DriveTime, particularly praising the supportive staff like Danielle and Jamal, who guide them through the process with patience and understanding.