Doggy Daze

First visit was wonderful and I wish I remembered the name of the guy who trimmed my dog's nails! Second time I went back it seemed like they didn't want me to watch my dog getting her nails trimmed but I insisted. On the website it says $10 for a nail trim during the week and I went on Thursday. The guy at the front desk said "the owner is not honoring that anymore" and I said well they should it's on the website and that is false advertising. The guy up front said "we don't have any control over the website." Well If that is the case then the owner should pay the tip! I would have left a $5 tip for a $10 nail trim.

First visit to Doggy Daze in January 2025 was a great experience. My Schnoxie came back to me clean, fluffed and lookin' REALLY good. However, a good groomer, for me, is more than how a pet looks. It's also about how they are treated. This is the reason I'll no longer return there. 2nd visit was 180° turnaround. Besides a very disappointing groom (poor cut, untouched face and underbelly, and no Teddy Bear look SO unlike the 1st time), I found his nails had not been smoothed, so I asked to have it done. While waiting, I wandered back to the little gated room where Monti was waiting to get that additional service and watched him through the window. That's when I saw a large young man reach over the gate grabbing Monti by the back of his neck, roughly drag him into the closed gate and lift him into his arms. The man turned Monti onto his back squeezing him into a position where he struggled but couldn't move while another guy took his feet to grind his nails. By time I got around to the area where I had direct access to where they held my boy, obviously frightened and attemptimg to bite his way to freedom, they'd forced a muzzle on him. At that point, I demanded the large man release Monti to me, and confronted him on his mistreatment of the animal. My complaint was VERY CLEARLY, expressed to the front desk individual as well. It appeared that the young people involved in this incident where not, by any stretch of the imagination, trained in appropriate handling of those animals in their care and trusted by pet parents not to be mistreated. Having to leave such a detailed, negative review is unfortunate, but perhaps it will help the next Doggy Daze client be aware of what happens behind the scenes of this place. So much for relying on what looks like questionable positive reviews... For me? NEVER AGAIN!