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  1. US
  2. AZ
  3. Phoenix
JCPenney Portraits
JCPenney Portraits
JCPenney Portraits

JCPenney Portraits

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4510 E Cactus Rd, Phoenix, AZ 85032, USA Get Directions
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3.8

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ABOUT   Services Excellence Summary

JCPenney Portraits by Lifetouch is a member of the Lifetouch + Shutterfly Family. It provides high-quality professional photography at an accessible cost. You can safeguard your photographs through Shutterfly's limitless cloud storage. Also, you can share the images with family and friends. Some of the vital moments it captures include birthdays, holidays, first communion, graduation, family pictures, and greeting cards. The business is based in Eden Prairie (MN) and has 9,500 employees. As a subsidiary of JCPenney Corporation, its mission is to provide clients with perfect customer service, excellent professional photographs, and Create Memories For A Lifetime(r).

 

SUMMARY   Reviews Summary

The JCP Portrait Studio reviews are predominantly positive, including customers' satisfaction with the staff's friendliness and welcoming nature. Regina Lea, Amber, Krissi, and Davina stand out in customers' feedback for their skill in capturing the best shots, especially for children. Most customers are excited and value the fact that the studio has personalized photos. For one client, the studio was the only place where their 2 and 14-year-old children took good photos since the COVID-19 pandemic. Getting good shots of children requires patience, as evidenced by a review where the photographer waited for the child to fall asleep before proceeding with the session. The studio is ready for festive and family photos with a range of holiday-themed cards to buy. A Christmas-themed impression underscores the festive season, stating that, despite the chaos and long waits that come with holidays, the staff are always good and patient. In the said comment, the wait was approved because an unforeseen event had prevented one photographer from coming to work. A shocked customer praised the studio's professional communications after a successful effort to find a photo that had been saved yet not printed. We can learn from other customers that the studio's communication is satisfactory. The JCP Portrait Studio analyzes client feedback and then creates a serene environment that elicits confidence, allowing the customers to pick a variety of holiday-themed photos.芒$$ The studio's level of satisfaction and professionalism can be deduced from the reviews left by customers. The studio regularly works with clients who report that a google search leads them to the studio, positioning them to get any photo-related service.

 

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Pros & Cons

PROS
great job (3)
great experience ... (2)
excellent custom ... (1)
definitely come ... (1)
very happy (1)
very kind (1)
can't say enough ... (1)
definitely be ba ... (1)
very professiona ... (1)
on time (1)
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Cons
would not recomm ... (2)
not recommend (2)
unprofessional (2)
not worth (2)
horrible (2)
frustrating (1)
rude (1)
disrespectful (1)
waste your time (1)
dirty (1)
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JCPenney Portraits Reviews: 41. Average Rating: 3.8
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