Reliable At Kenz Jewelers, we provide quality jewelry that is essential for a variety of needs. Our company has offered custom made jewelry since 1995. As a family-owned and operated company, we cater to clients in Phoenix and the North West Valley. We have a wide range of excellent quality jewelry that is perfect for any event or style. We can also make your special occasion unforgettable - from an enga...
Customers commend Kenz Jewelers for the outstanding, personalized service they deliver. Patrons particularly appreciated how helpful and honest the shop's employees were, in addition to their admirable craftmanship. The store's communication and overall shop environment also received high praise. A common theme throughout the reviews is the consistent friendly, welcoming feel of Kenz Jewelers. This is especially critical in a smaller business, where customer service is often lacking, but here this seemed to be a top priority. One customer note that a minor timing problem occurred, where Google Maps said the store was open when it wasn't, but the staff quickly helped her when she showed up, and she still got a good price on an 18k gold bracelet repair. Another client recounted that Kenz Jewelers went the extra mile to expedite a custom order and commended the family's immense support and teamwork. Similarly, customers describe that the team offered a free resizing and cleaning service for three engagement rings, and they were not only moved by its brilliance but also felt their valuables were safe and secure. Clients thanked Kenz Jewelers for their professional and individualized experience, with most praising them for being accessible and taking their time to learn about different options. The store has, therefore, earned loyalty from clients and their recommendation for all jewelry or repair service requirements. The ambiance and employees' care and knowledge make Kenz Jewelry outstanding and had a significant boost in loyalty. The same clients state that price point makes luxury ultimately more affordable, as some services might be fast, a silver charm replacement or watch battery, but medium to large fine jewelry that requires consultation to repair would be done without hesitation. The store potentially could have lost a loyal customer, but instead they refused to let a client down, in what seems so far to be unique and beneficial to everyone involved.
