Lasting Paws Pet Memorial Services

Do not let these people anywhere near your pet. My service animal had to be put down on October 13th. We paid nearly $600 for his cremation and an Urn that had a plaque with his name on it. We received his remains and the Urn. They did not put the plaque on his urn. We went back and forth with them for three days! They took zero accountability and gave several different answers all of which they blamed someone else. I asked several times for them to send the urn I ordered with his plaque attached. They demanded I drive accross town and return the urn they sent to them. Then they changed and offered to send me the plaque for me to attach as some sort of do it yourself pet memorial after paying them to do it. I declined as I have already suffered enough. I sent one last email asking them to send the urn with the plaque attached and include a return label for the urn they did not attach plaque on. Two days later I received a new urn just like the other with no plaque attached instead it was in a plastic bag for me to treat the memorial of my deceased service animal as some sort of do it yourself project. They included a letter saying they could not accept the other urn they previously demanded I return. The urn they sent was still not the memorial I paid for just a $600 do it yourself pet memorial. At this point I am at a loss they have caused my family so much pain, disrespected our grief and our Handsome boy. There has to be something done to hold them accountable for the damage they did to my family . I plan to pursue all available remedies and resources against them.