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  1. US
  2. AZ
  3. Phoenix
NAPA Auto Parts - Genuine Parts Company

NAPA Auto Parts - Genuine Parts Company

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2811 W Thomas Rd, Phoenix, AZ 85017, USA Get Directions
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ABOUT   Services Excellence Summary

The National Automotive Parts Association (NAPA), created in Detroit in 1925 by a group of auto parts dealers, formed to enhance the distribution of parts to people and businesses that are increasingly reliant on cars and trucks for travel. Carlyle Fraser, who founded Genuine Parts Company, played a significant role in NAPA's early development. Many NAPA warehouses and stores, which were formerly owned by different member companies, quickly became the go-to source for parts. Genuine Parts purchased the NAPA member firms as the years went. In 2012, Genuine Parts became the last member of NAPA. Known for quality parts, fast availability, and a well-trained workforce, the NAPA brand was phased out in 2012.

 

SUMMARY   Reviews Summary

In more than a dozen feedback, most customers have nice experiences with staff being lauded for their helpful nature and above-average expert knowledge. Shoppers are excited by the good value of specific goods and the devotion of certain workers. Many customers feel confident that the shop will provide the components they require or procure them quickly. Customers also appreciate the personnel's enthusiasm for customer care, such as Amy for fuel filter location. The company is proud to have great workers and the importance of treating customers well. Clients also like the varied stock of replacement parts and some unconventional hard-to-find components, such as lights and the front hub assembly for a 2017 Ram 4x4. Most reviewers are likely to have a favorite business by praising the retailer they should first check for components. The, pricing is fantastic. The reviews adequately capture some of the shop's attractive features and why some shoppers don't post bad reviews: the good customer service and prices are piggybacked on the effective use of the store and other outlets. Buyer pleasure.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (3)
very knowledgeab ... (2)
great prices (1)
friendly and kno ... (1)
very friendly (1)
helpful staff (1)
great place (1)
excellent servic ... (1)
staff was friend ... (1)
friendly service ... (1)
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Cons
too expensive (1)
expensive (1)
slow (1)
horrible (1)
slow (1)
rude (1)
disrespectful (1)
poor customer se ... (1)
NAPA Auto Parts - Genuine Parts Company Reviews: 102. Average Rating: 4.1
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