Friendly staffGreat pricesCustomer serviceHelpful employeesCourteous staffAvailability of partsKnowledgeable staffAbove and beyond serviceAvailability of headlightsPaint department expertise
About this business
The National Automotive Parts Association (NAPA), created in Detroit in 1925 by a group of auto parts dealers, formed to enhance the distribution of parts to people and businesses that are increasingly reliant on cars and trucks for travel. Carlyle Fraser, who founded Genuine Parts Company, played a significant role in NAPA's early development. Many NAPA warehouses and stores, which were formerly owned by different member companies, quickly became the go-to source for parts. Genuine Parts purchased the NAPA member firms as the years went. In 2012, Genuine Parts became the last member of NAPA. Known for quality parts, fast availability, and a well-trained workforce, the NAPA brand was phased out in 2012.
Reviews Summary
In more than a dozen feedback, most customers have nice experiences with staff being lauded for their helpful nature and above-average expert knowledge. Shoppers are excited by the good value of specific goods and the devotion of certain workers. Many customers feel confident that the shop will provide the components they require or procure them quickly. Customers also appreciate the personnel's enthusiasm for customer care, such as Amy for fuel filter location. The company is proud to have great workers and the importance of treating customers well. Clients also like the varied stock of replacement parts and some unconventional hard-to-find components, such as lights and the front hub assembly for a 2017 Ram 4x4. Most reviewers are likely to have a favorite business by praising the retailer they should first check for components. The, pricing is fantastic. The reviews adequately capture some of the shop's attractive features and why some shoppers don't post bad reviews: the good customer service and prices are piggybacked on the effective use of the store and other outlets. Buyer pleasure.
Frequently asked questions
7 questions
What do NAPA Auto Parts clients say about the work?
Customers frequently praise the knowledgeable staff for their helpfulness and courteous service. Many highlight specific employees like Jon, Dave, and Amy for going above and beyond to assist with locating parts, ensuring a positive experience.
Does NAPA Auto Parts offer assistance with parts lookup and product recommendations?
Yes, they provide customer service that includes parts lookup assistance and product recommendations, ensuring customers find the right components for their vehicles.
Can I get automotive paint and primers at NAPA Auto Parts?
Yes, NAPA Auto Parts offers a range of paint supplies, including automotive paint, primers, and clear coats, catering to various automotive painting needs.
What are the operating hours for NAPA Auto Parts in Phoenix?
Their hours are as follows: Monday: 7:00 AM - 8:00 PM, Tuesday: 7:00 AM - 8:00 PM, Wednesday: 7:00 AM - 8:00 PM, Thursday: 7:00 AM - 8:00 PM, Friday: 7:00 AM - 8:00 PM, Saturday: 8:00 AM - 5:00 PM, Sunday: 8:00 AM - 5:00 PM.
Can I return or exchange parts purchased from NAPA Auto Parts?
Yes, they offer returns and exchanges as part of their customer service, allowing customers to resolve issues with purchased parts effectively.
Does NAPA Auto Parts have a good selection of batteries and filters?
Yes, they provide a variety of auto parts for sale, including batteries and filters, meeting diverse automotive needs.
Where is NAPA Auto Parts - Genuine Parts Company located?