Document Technologies / Managed IT Services

Document Technologies/Manged IT Services - A Few Reviews From Our Customers Customer feedback summary: 1. Love working with Document Technologies for all of our copier/toner needs. Madison Ailstock, our rep, is especially attentive, checks in regularly, and prioritizes our needs. Great Customer Service!2. Madison’s diligence and patience over the past year allowed us to finally move to a much better IT and phone solution with DocTech. With out her we would have never gotten there. Even in adverse conditions she remained composed and professional until issues were resolved.3. Great response times and a reliable company. This is now our second renewal, and we couldn't be more satisfied with the service we've received. The entire team has been professional, responsive, and a pleasure to work with throughout the process. Special thanks to Blu and Cason for their outstanding support and commitment to customer satisfaction. We truly appreciate the great service and look forward to continuing our relationship for years to come.4. We recently upgraded our office copiers through DocTech and had a great experience. Skyler was our account representative and made the process easy from start to finish. The equipment has been great, and we'd definitely recommend DocTech to anyone looking for a reliable office technology provider.5. We have been buying machines from Document Technologies for almost 10 years now. So quick to help and love our account rep Skyler, she is very kind and helpful! Amazing team.6. We've been with DTA for almost five years, and from day one we've had nothing but a great experience. We've never had any major issues, and whenever we've needed IT support, their technicians have been incredibly helpful, knowledgeable, and quick to resolve any problems. Our account representative, Sky, has also been fantastic and has made working with DTA a smooth and pleasant experience over the years. We truly appreciate the excellent service and support. We wouldn't go anywhere else, thank you, DTA!7. We have been very happy with the service from Document Technologies. Madison is an exceptional representative. She takes her time with us, is kind and always has a smile on her face. She has been a pleasure to work with. We can always reach out to the office for help whenever needed. I would highly recommend their services.8. Our transition from another IT company to DocTech more smoothly than expected. The entire tech team cares and follows-up on submitted tickets. DocTech does not push on sales of new products, rather they try to fit your company needs. They're great for a smaller sized IT Service team - fantastic care!9. ⭐⭐⭐⭐⭐

I cannot say enough wonderful things about Document Technologies / Managed IT Services!

From day one, they have been professional, responsive, reliable, and truly a breath of fresh air. In today's world, it's rare to find a company that not only delivers exceptional service but also makes you feel like a valued partner every step of the way.

We immediately clicked and built a fantastic working relationship that has grown into a trusted partnership. The support we receive is second to none. Jason, the owner, goes above and beyond and genuinely cares about his clients' success. Jeremy, Cason, and Blue are IT rockstars, knowledgeable, patient, efficient, and always willing to help solve even the most challenging issues.

What impresses me just as much is that every interaction is positive. Even when I call the main office, the person answering the phone is friendly, welcoming, and eager to assist. That level of customer service speaks volumes about the culture they've built.

If you're looking for a Managed IT Services provider that is dependable, knowledgeable, quick to respond, and truly cares about its clients, look no further. Thank you, Jason, Jeremy, Cason, Blue, and the entire team for your unforgettable support and outstanding service!

Highly recommend!

Lisa Ann Forbes
(Timney Triggers)
Chief Operating Officer10. Our servers were in an impossible state, no normal Windows solution or procedure would do. Doctech AZ saved us from a massive mess and met the high level of the water we brought to them. They are my 1st choice, thanks again !11. BEWARE OF THIS COMPANY!!

I feel completely taken advantage of by this printer leasing company. One of our office staff signed us into a 5-year lease for a printer that realistically could have been purchased outright for around $5,000–$7,000. Instead, by the end of this agreement, we’ll have paid well over $17,000 after taxes, shipping, printing fees, and other added charges.

While I understand a contract is a contract, the lack of flexibility and customer service has been extremely disappointing. When we contacted the company to discuss possible options — whether buying out the lease early, downgrading the machine, or reducing our monthly costs — we were told the only option was to pay the remaining balance of nearly $14,000 AND still return the printer afterward. No downgrade options, no plan adjustments, nothing.

What’s even more frustrating is that they’re willing to let us add more products and increase our monthly payment, but they refuse to work with us to lower costs or find a reasonable solution.
This experience has honestly made me regret not just buying a basic printer outright. At this point, I feel like a $300 printer from Walmart would have been more reliable and far less stressful than dealing with this lease agreement.12. I normally do not write reviews for other companies as customer service in modern era is severely lacking. However,
Document Technologies does not fall into this category.

We previously used Cox as our local VOIP provider solely due to "Brand" name recognition. However, their service was far from professional. They essentially would require the user to make adjustments on their less than intuitive call tree platform. Not only was this a huge hassle, but their service team almost without exception was clueless about everything beyond thier own names.

Skylar Parks at Document Technologies followed up with me regarding a 3 year old inquiry. She came back with an offer of better service and a better price. She teamed us up with Mike Green and we noticed an immediate contrast from our previous experience. Upon communicating with either Skylar or Mike, our requests are completed with no further interruption. They understand and can anticipate the needs of my business. This vendor is the epitome of amazing customer service. This company and team provide exceptional service and they routinely follow up to inquire about any improvements they can provide13. We had a copier delivered. Adrian and Tony the technicians took the old one and moved in new one. They also spent quality time to make sure that we were up and running on all computers. They were super friendly and very helpful! It made the transition smooth.14. Antonio, our service tech, was amazing. He clearly knew what he was doing and got everything set up perfectly. Everything is working great now. Antonio was the best!15. This team is amazing! Incredibly fast response time, vast knowledge of many industries, and experienced staff that are always kind and accommodating. They have been such a wonderful support system to our company. We wish we had started using them sooner. Highly recommended!