Professional installationExcellent customer serviceKnowledgeable techniciansKnowledgeable sales repQuick responseSmooth installation processUser-friendly systemFair pricingThorough planningAttention to detail
About this business
ADT Security Services provides security and automation to homes and businesses across the country. We also offer solutions for people on the move and network. Our company is dedicated to delivering 24/7 customer assistance that makes you feel safe. We offer superior customer service, emphasizing velocity and consistency. This commitment helps to increase customer confidence and security.
ADT acknowledges that the most crucial service is to protect your family and home. We do not just install a home security system in Columbus, OH; ADT has been a trusted home protection company for more than 140 years. We lead in home security, and we have invested a lot in new technologies. ADT, the home security leader in Columbus, OH, has developed automation systems that function with alarms. Your home is monitored and safeguarded 24 hours per day, seven days a week. Our home monitoring and security services can handle all types of emergency situations.
Reviews Summary
Customers gave positive reviews. The most common theme among reviewers is their admiration for the customer service experience that Shannon Schlessinger and Myles offer. Custom commented on the professional, knowledgeable, and engaging demeanor of these two staff members. They took the time to explain how the system works because it's new. This is an essential part preventing future problems with the service user. Commentator appreciated Sharon Schlessinger's follow-through that ensures the system would be up and working properly. The only negative review was about the company's phone customer service, which was not good and led to disappointment. This review highlights the value of in-person touch in the service industry.
Frequently asked questions
7 questions
What do ADT Security Services clients say about the work?
Clients frequently praise the professionalism and knowledge of representatives like Sharon Schlessinger and technicians like Myles. Many reviews highlight their punctuality, thoroughness, and the effective installation process, which contributes to a positive overall experience.
Does ADT Security Services offer 24/7 monitoring for security systems?
Yes, ADT provides 24/7 monitoring services for their security systems, ensuring that homes and businesses are protected at all times.
Can I get technical support from ADT Security Services if I have issues?
Yes, ADT offers customer support services, including technical support, to assist clients with any issues they may encounter with their security systems.
What types of security systems does ADT Security Services install?
ADT installs various types of security systems, including Home Security Systems (Installation, Monitoring, Alarm System Upgrade), CCTV Systems (Installation, Upgrade, Monitoring), and offers Equipment Sales (Alarm Systems, Cameras, Smart Home Devices).
How quickly can I expect installation of my security system with ADT?
Reviewers mention that ADT is efficient in scheduling installations, often completing them within a week, ensuring a prompt setup of security systems.
Does ADT Security Services provide equipment sales for smart home devices?
Yes, ADT offers equipment sales that include smart home devices, alarm systems, and cameras, allowing customers to enhance their security setups.