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Review Keywords Analysis

  1. US
  2. AZ
  3. Tucson
Carquest Auto Parts

Carquest Auto Parts

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3600 S Palo Verde Rd, Tucson, AZ 85713, USA Get Directions
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4.4

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ABOUT   Services Excellence Summary

The company is Carquest Auto Parts, and it is situated at 3600 South Palo Verde Road in Tucson, Arizona. It is one of the leading auto parts sellers in the United States. Carquest has new and remanufactured parts and maintenance items for every make and model, plus accessories like batteries and oil filters. You can order the spare parts online or call the local Carquest store in Tucson to pick them up. Carquest is the major supplier in America for aftermarket automotive parts, a division of Advance Auto Parts, Inc. . Free services are given by Carquest Auto Parts, including loaner tools and other services such as motor oil recycling and analysis, check engine light testing, wiper blade installation, etc., ensuring the right part, accessory or tool at a reasonable price for your small repair, maintenance, or larger project. Carquest is open every day of the week for your convenience, and you can get a product that is in stock delivered to your location in Tucson in less than 30 minutes if you order it online.

 

SUMMARY   Reviews Summary

The reviews clearly depict that customers have a positive experience when they visited the auto parts store. A lot of positive comments on the staff and the service they offer which is to be commended. A lot of customers recommended names of staffs like , "Carlos, Miguel, Jeff Dwigans, Dawn, Luciano and Cathy" and said they are friendly, knowledgeable, and committed to providing the value to customers. It is often stated that the service staff are willing to go the extra mile. They are somewhat mechanically inclined, and require additional explanations and services, and this could be a factor. A customer said, "I had my battery tested and it turned out it was dead. They helped me replace it and a Windshield Wiper together with some Auto Glass Service. The products were affordable with some points got me a discount at the Shell Gas Station. Customer service has been one of the factors that have encouraged customer loyalty". Staff were described as friendly, caring, and knowledgable. Some customers returned again due to the excellent service. Hence, service delivery is an important factor in keeping customers happy.

 

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Reputation Change over time

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Pros & Cons

PROS
great service (3)
friendly staff (3)
great job (2)
very knowledgeab ... (1)
very friendly (1)
very helpful (1)
great price (1)
friendly service ... (1)
reasonable price ... (1)
accommodating (1)
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Cons
unfriendly (3)
unhelpful (3)
Carquest Auto Parts Reviews: 102. Average Rating: 4.4
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