Fix Auto Lancaster raises the bar for auto body shops. Here’s what our customers have to say about us:
Fantastic work, extremely talented, very friendly! The people here were really nice during the repair process and kept me updated the whole time, so I honestly had a good experience at first. But after I got my car back, I noticed a gap where the repair was. The gap isn’t huge, but the panel isn’t properly secured and doesn’t sit flush. I also noticed my car still had a drift afterward, which makes me uncomfortable driving it. What really frustrated me is that I’ve tried reaching out multiple times over the past two months by email, phone, and through the contact form on their website, and I haven’t heard back at all. I get that mistakes happen, but I don’t understand why they wouldn’t respond or at least try to make it right after the repair was already paid for. Because of that, I can’t recommend this shop.Experience was great. It was in and out in a few days, faster than planned. Esteban was able to take care of everything and assist along the way, making everything run very smoothly. One less headache since I didn’t have to stress about calling in late for updates. Anything that was explained to me was clear, and the courtesy of letting me know what was being updated was great. If you want to have great and efficient service, I would recommend them. Fix Auto Lancaster was able to get my vehicle back to me in a couple of days, sooner than expected. Cal was very clear on what was going to be done to my vehicle and really helped me out. Fix Auto Lancaster
Frequently asked questions
7 questions
What do Fix Auto Lancaster clients say about the work?
Clients frequently praise Fix Auto Lancaster for their excellent customer service, timely repairs, and high-quality results. Many reviewers highlight the professionalism of staff like Esteban and Andrew, and the seamless communication throughout the repair process.
Does Fix Auto Lancaster offer collision repair and what do customers think about it?
Yes, they provide collision repair services, including body panel replacement. Customers have reported satisfaction with the quality of repairs and the speed of service, often receiving their vehicles back in just a few days.
Can I get a full vehicle repaint at Fix Auto Lancaster, and what do reviewers say about their paint jobs?
Yes, they offer full vehicle repaint services. Reviewers commend the quality of the paint jobs, noting that vehicles look brand new after service, with attention to detail in the finish.
Does Fix Auto Lancaster handle tire replacement and alignment services?
Yes, they provide tire replacement and alignment services. Customers have expressed satisfaction with the efficiency of these services and the professionalism of the staff during the process.
How does Fix Auto Lancaster ensure customer satisfaction during repairs?
The team at Fix Auto Lancaster keeps customers informed throughout the repair process, providing updates and addressing any concerns. Many reviews highlight the exceptional communication as a key factor in customer satisfaction.
What type of paint services does Fix Auto Lancaster offer?
They offer various paint services, including touch-up painting and custom paint jobs. Customers appreciate the quality and finish of their paint work, often commenting on how well it matches the original.