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West LA Dogs- Big Dog Building

Name: West LA Dogs- Big Dog Building
Address: Los Angeles, US
Telephone: +13105970424
Rating: 4.6316

95 reviews

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+13105970424

Closed Now now

2251 Federal Ave, Los Angeles, CA 90064, USA Get Directions

dog day care center Top Dog Day Care Centers in United States Top Dog Day Care Centers in California

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ABOUT Services Excellence Summary

We are fanatic about mutts! West LA Dogs- Big Dog Building. Our vision is to create a safe and joyful atmosphere for every dog brought into our facility. This is initiated with the humans who spend time with your dogs and monitor them. All our highly competent staff are carefully selected and taught at Cesar Milan’s Dog Psychology Center, Santa Clarita. Dogs work based on energy, and we think that this is the most significant thing.

SUMMARY Reviews Summary

West LA Dogs has fantastic reviews from clients. They praise the service they get from the staff. The dog daycare, grooming, and boarding services are some of the best. Customers describe how the staff takes the COVID-19 threats seriously and have communicated effectively with the clients. Bonley, West LA Dogs provides a lot of room for their dogs to play and make friends in a secure environment detailed in the several reviews. The clients praise the staff for their care, professionalism, and strong love of dogs. They also love how they can play with their dogs and interact with the other clients. Furthermore, the great reviews highlight ease of service, affordable prices, and stress-free experiences when leaving the dogs at the facility. West LA Dogs also receives good recommendation, with many customers suggesting it to their friends.

Jonathan left a 1 star review

★☆☆☆☆

On TrustAnalytica

Jan 06

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Pros & Cons

PROS

love this place (5)

recommend (5)

great place (3)

highly recommend ... (3)

accommodating (2)

in good hands (2)

very knowledgeab ... (2)

friendly and hel ... (2)

take great care (2)

reasonably price ... (2)

Cons

angry (1)

West LA Dogs- Big Dog Building Reviews: 95. Average Rating: 4.6

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Reviews (1) Google Reviews (94)

Jonathan

on Trustanalytica

Fix negative reputation Fix negative reputation

Their negligence hurt my dog! I was traveling overseas and boarded Daisy, our 55 pound English Sheepdog, with them. About a week later, I was texted by an employee saying that Daisy was hurt playing with another dog and needed to go to the vet. Their explanation didn't sit right with me bc I've seen her roughhouse with a LOT of dogs at the off leash park and never get hurt. As such, I asked for the video from their facility of when she got hurt. It was sent to me and just as I suspected, she was NOT hurt playing with another dog, but rather, WEST LA DOGS placed a large industrial hose IN the dog play area. Daisy was playing with another dog when her right paw came down on the hose. She broke her nail on the hose, was bleeding profusely, and limping around. The vet wanted $2K for xrays because the knuckle may have been broken. Instead, we asked him to bandage her up (we were still overseas but scheduled to come back in two days) so we can handle it upon our return. The vet bill was $500 (pain meds, antibiotics, nail removal, casting, etc.) I asked Adam, the general manager of WEST LA DOGS, for reimbursement because the video was clear that an obstruction of any kind (including a hose) shouldn't have been placed in the play area. Adam in true bureaucratic form, denied responsibility and blamed it on Daisy! Unbelievable. I will never go back there!!!!