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AAsaferide Windshield Repair

AAsaferide Windshield Repair

68 reviews
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+14159408100
Open  00:00-23:59 now
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Monday 00:00–23:59
Tuesday 00:00–23:59
Wednesday 00:00–23:59
Thursday 00:00–23:59
Friday 00:00–23:59
Saturday 00:00–23:59
Sunday 00:00–23:59
398 W MacArthur Blvd, Oakland, CA 94609, USA Get Directions
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ABOUT   Services Excellence Summary

AA Saferide has been operating in the Bay Area and the neighboring regions since 2010. What started as a modest enterprise specializing in rock chip repair has evolved into a full-fledged company that works on all types of Auto Glass, including commercial vehicles. We have had an incredible journey with you in our towns, and we hope to keep and even make these relationships stronger in the future. (AA Saferide Windshield Repair, n.d.). Company Background Saferide Windshield Repair is a homegrown Autoglass Repair Shop located in Oakland California. The Greater East Bay Area has depended on us for quality repairs since 2005. We offer Free and Flexible Mobile Services and are an Affiliate Shop of major Insurance Carriers. It is therefore NO SECRET that most 'repairs of windshields' for our clientele are FREE. Please CONTACT US to find out if any or all your Autoglass repair(s) will require you to pay nothing. This is an important message to our client, and I hope it will not go unnoticed or unread (Saferide Windshield Repair, n.d.).

 

SUMMARY   Reviews Summary

Generally, customer reviews for a window repair service are excellent, with customers impressed by the service's quality, speed, and value. The staff are professional, and Dallas is frequently cited as being communicative and helpful. Many customers rave about the company's helpfulness and quick service, with one person even getting same-day attention after a break-in. So customers are also happy with the company's prices, which are notably better than the rates that Tesla and the Toyota dealership provide. Many others are pleased with the company's flexibility, as the workers came to them and completed the necessary repair quickly. The majority of reviews suggest that the reviewers will subscribe and even suggest the service to others.

 

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Alex left a 1 star review
★☆☆☆☆
On TrustAnalytica
Nov 17
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Pros & Cons

PROS
recommend (18)
highly recommend ... (11)
very professiona ... (5)
accommodating (3)
great job (3)
great service (3)
was referred to (2)
very friendly (2)
friendly service ... (2)
affordable (2)
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Cons
stay away (2)
wasted my time (1)
very disappointe ... (1)
disappointed (1)
too busy (1)
rude (1)
would not recomm ... (1)
not recommend (1)
very frustrating ... (1)
terrible custome ... (1)
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AAsaferide Windshield Repair Reviews: 68. Average Rating: 4.7

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Reviews (2) Google Reviews (66)
A
Alex
on Trustanalytica
Fix negative reputation Fix negative reputation
I would not recommend using AAsaferide Windshield Repair Terrible customer service. Can not get an invoice for their service and bill my insurance company to get reimbursed. Dallas, the person who is answering the phone is rude. He is not taking any responsibilities for the failure and just hanging the phone on me Very frustrating experience Stay away from them
K
Karolina
on Trustanalytica
Fix negative reputation Fix negative reputation
FRAUD! On 8/6/2023 I contacted AAsaferide Windshield Repair regarding replacement of my car’s window as my car was broken into that very same day. I spoke with a person named Dallas, who after asking for my car’s make, model and VIN told me they have the window in stock and asked for a $125 deposit via Venmo. I sent the deposit via Venmo and scheduled my appointment to have my window replaced. Not only did I not receive any information via email or text regarding this transaction or my scheduled appointment time, but a whole two days later on THE ACTUAL DAY OF my appointment, Dallas informs me that it turns out they actually do not have my window in stock and would have to special order it. Seems like something that should’ve been checked IMMEDIATELY as he had all of the car’s information, no? But I was understanding and asked for my $125 deposit to be refunded, as I was no longer going to use AAsaferide Windshield Repair and was going to call around and see if anyone in the area has the window in stock OR can special order the window faster. Dallas told me the refund was being processed. It’s been weeks and still no refund. I have text message proof with Dallas (see screenshots attached) informing me that he is refunding that deposit, yet sign of that money to this day. Dallas claims everything is done on his end and blamed the hold up on my bank and he recommended I call my bank. I called my bank and I have filed a FRAUD claim with Bank of America as I clearly am not getting that $125 deposit back from AAsaferide Windshield Repair. Dallas has stopped responding to my text messages, so unfortunately this situation has now escalated to a fraud claim. STAY AWAY FROM THIS COMPANY, GO WITH ONE OF THE DOZENS OF OTHER GLASS REPAIR COMPANIES IN THE ARE!!!
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Alex left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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