Nor-Cal Overhead

Nor-Cal Overhead Customer Feedback Summary Customer feedback summary: 1. They're very professional and keep their promised times. They have excellent employees throughout the company. Superb customer service. And they always back up their products and workmanship.2. Excellent service from start to finish..3. Working with Jennifer and her team on a regular basis has been a great experience. They're always responsive, easy to work with, and committed to getting things done right. This partnership has made a big difference in keeping projects on track and customers happy. Highly recommend Jennifer and her team.4. Working with Jennifer and her team on a regular basis has been a great experience. They're always responsive, easy to work with, and committed to getting things done right. This partnership has made a big difference in keeping projects on track and customers happy. Highly recommend Jennifer and her team.5. Very responsive and professional.6. They area great. Friendly and knowledgeable. Highly recommend this company to anyone with large roll up doors.7. They area great. Friendly and knowledgeable. Highly recommend this company to anyone with large roll up doors.8. Great Customer Service and Communication. Field Technician were excellent.9. I recently had the pleasure of working with Rebecca and her team on a door repair project, and I couldn’t be more pleased with the outcome. From start to finish, their communication, professionalism, and attention to detail were outstanding. The work was completed efficiently, and the quality met all expectations. Rebecca ensured the process stayed on track and was proactive in providing updates and support throughout. I would gladly work with this team again and highly recommend their services to others looking for dependable and high-quality work.10. I recently had the pleasure of working with Rebecca and her team on a door repair project, and I couldn’t be more pleased with the outcome. From start to finish, their communication, professionalism, and attention to detail were outstanding. The work was completed efficiently, and the quality met all expectations. Rebecca ensured the process stayed on track and was proactive in providing updates and support throughout. I would gladly work with this team again and highly recommend their services to others looking for dependable and high-quality work.11. Nor-Cal Overhead Doors are great and have very experienced and talented team. Been in contact with Liam he is a great resource to be used in order to resolve issues and process documents on time.12. I hired this vendor to purchase and install a Wayne Dalton garage door, and the overall experience was frustrating and not worth the hassle. First, getting details about door designs, colors, and durability was like pulling teeth. The vendor was a dealer for Wayne Dalton but knew very little and had to constantly reach out to the supplier for basic information. It made the selection process unnecessarily complicated. The installation process was another letdown. I was told it would be a one-day job, but the crew didn’t finish on the first day. Worse, when they “finished,” I noticed a gap between the door and the wall—something they hadn’t caught themselves. If I hadn’t pointed it out, they wouldn’t have sent anyone to fix it the next day. The biggest issue was with the final payment. After I handed over the check, they processed it twice. When I reached out, their accounting team couldn’t locate the issue, leaving me to file a claim with my bank to reverse the duplicate transaction. Overall, the final product is basic, and the entire experience was painful. The only saving grace was Taylor, who provided excellent customer service and genuinely tried her best to help. Without her efforts, this would have been a 1-star experience. Unfortunately, I can’t recommend this vendor.13. I hired this vendor to purchase and install a Wayne Dalton garage door, and the overall experience was frustrating and not worth the hassle. First, getting details about door designs, colors, and durability was like pulling teeth. The vendor was a dealer for Wayne Dalton but knew very little and had to constantly reach out to the supplier for basic information. It made the selection process unnecessarily complicated. The installation process was another letdown. I was told it would be a one-day job, but the crew didn’t finish on the first day. Worse, when they “finished,” I noticed a gap between the door and the wall—something they hadn’t caught themselves. If I hadn’t pointed it out, they wouldn’t have sent anyone to fix it the next day. The biggest issue was with the final payment. After I handed over the check, they processed it twice. When I reached out, their accounting team couldn’t locate the issue, leaving me to file a claim with my bank to reverse the duplicate transaction. Overall, the final product is basic, and the entire experience was painful. The only saving grace was Taylor, who provided excellent customer service and genuinely tried her best to help. Without her efforts, this would have been a 1-star experience. Unfortunately, I can’t recommend this vendor.14. On Friday night of the holiday weekend (New Year's) my garage door suddenly wasn't opening. This is our primary means to enter/exit our home and I haven't had work/maintenance on it since moving in 17 years ago. I called the local number on Saturday for Nor-Cal Overhead and requested emergency service, I was immediately connected with Bill. He understood my issue quickly and gave me a clear expectation of what the repair likely would require and the associated cost. He ensured I was aware of the incremental costs for the emergency service, so I could make an informed decision. Bill arrived at the scheduled time (same day service) and not only completed the repair, but performed an overall inspection of the door. He walked me through his observations explaining in detail where there were areas of concern and why, and also where things were looking good. I elected to take some of the recommendations for preventative maintenance and he completed that work in the same visit. My door is working great. Thanks to Bill, I feel confident that the repairs and maintenance will extend the useful life of my garage door. The same day service was awesome, it helped minimize the impact to my family. Thanks!!15. On Friday night of the holiday weekend (New Year's) my garage door suddenly wasn't opening. This is our primary means to enter/exit our home and I haven't had work/maintenance on it since moving in 17 years ago. I called the local number on Saturday for Nor-Cal Overhead and requested emergency service, I was immediately connected with Bill. He understood my issue quickly and gave me a clear expectation of what the repair likely would require and the associated cost. He ensured I was aware of the incremental costs for the emergency service, so I could make an informed decision. Bill arrived at the scheduled time (same day service) and not only completed the repair, but performed an overall inspection of the door. He walked me through his observations explaining in detail where there were areas of concern and why, and also where things were looking good. I elected to take some of the recommendations for preventative maintenance and he completed that work in the same visit. My door is working great. Thanks to Bill, I feel confident that the repairs and maintenance will extend the useful life of my garage door. The same day service was awesome, it helped minimize the impact to my family. Thanks!! Functions: - Contact number details for emergencies - Vendor assessment, rating, and reviews