The Bike Shop at Del Sur

Background Information of the Company Luis Ibarra opened the Poway Bicycle in November 2014 after leaving hospitality after 15 years. Transforming into a bike shop was a big step. It was a family project, with Luis’s father and close friends doing the remodeling work and his wife in charge of administration. The grand opening was held on November 14, 2014. A team of committed professionals helped Luis reconstruct the business, and Poway Bicycle took on a life of its own through mountain bike racing, Thursday evening shop rides, and numerous community events. The chance to grow the family business came, and another store was opened by April 2016. Del Sur was blessed with bikes in a region crawling with cyclists and numerous trails. Edison Cycle Co, the parent company, was named after Luis’s son Edison, but Edison spent most of his time in a pack-and-play. The store is different from large box stores because it sells bikes with high-quality parts and not plastic. After its purchase, your bike will be protected from the whole time. Every bike sold by The Bike Shop at Del Sur is guaranteed. We believe in restoring and maintaining a bicycle rather than buying a new one.

Overall, most reviews are very positive and mostly emphasize the shop's helpful, knowledgeable, and friendly staff. Many customers indicated the shop's excellent variety and customer service. A buyer disclosed that he acquired a Townie Electra spontaneously when buying a basket for his bike. This impulsive buy was superb and has critiqued the top-notch service he received. Even although the store only services and sells bikes, some technical acquisitions are inconvenient, mainly because they will be used in the future. Additionally, some reviewers indicate how the bike shop helps solve their issues even beyond the purchase, thus delivering fast, high-quality service. For instance, a client, while at a long last stage, sought help, and the shop attended to this need, going out of their way to meet the customer's needs. The clients give constructive feedback, with others identifying and recommending the shop's virtues, demonstrating a growing loyal customer base. The main advice relies on service issues, but the shop quickly solves these and has not lost a customer as a direct consequence of the issue. This leads to multiple rebuy purchases from the store.