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Review Keywords Analysis

  1. US
  2. CA
  3. San Jose
ABC Supply Co. Inc.
ABC Supply Co. Inc.
ABC Supply Co. Inc.

ABC Supply Co. Inc.

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490 Phelan Ave, San Jose, CA 95112, USA Get Directions
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ABOUT   Services Excellence Summary

ABC Supply Co. Inc. is the nation's largest wholesaler of roofing materials and the biggest distributor of siding and windows. We appreciate that our mission and values are not all about us; they involve assisting contractors like you in empowering their teams. Our company's journey and how we continue to serve contractors every day is essential. This is where you fit.

 

SUMMARY   Reviews Summary

Reviews summarized: Customers consistently rave about the exceptional customer service and friendliness of the staff when picking up roof supplies. However, a major drawback for these pick-ups is the pandemic because people must only do contactless pickups which is limiting. The product quality is superior but there were no reviews that stated buying the roof supplies from home or the delivery system was smooth. Customers often visit ABC Supply Roofing for high-quality, durable roof supplies. These customers have indicated that the items will help various problems like leakage, burning and trips from the roof . Upon purchasing these items, these customers confirmed that the products are satisfactory. Those products include professional grade gutter guards and sidewalk rooms. Easy to reach and navigate For any roofing party related issues, ABC is your best shot. Very easy and friendly when explained where you get your products. One customer said there is potential of employee coercion from the reviews because the staff has been praised a multiple times which hides some problems. Countless reviews had complained of some departments nonresponse to their questions for example, no one commented on the fact about whether you can go pay a visit to the supplier or not.. It kept coming up from other complaint from resolving the issue or replying after the view. However, I believe the manufacturers need to communicate whether there should be daily deliveries and guarantee a faster service. There are critical issues about the supplier and the volume of customers so to solve you should channel the employees to increase the services. This will ensure there is work blog clearing the problem with the customer getting what he or she requires. To add, the staff must have completed specific training on customer management. The supplies can post the email or phone numbers of the contact person so if the advanced checkout system has really worked, there will be additional feedback.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (2)
great customer s ... (2)
great service (2)
great place (1)
helpful staff (1)
helpful and know ... (1)
good service (1)
friendly staff (1)
great product (1)
very polite (1)
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Cons
waste your time (1)
ABC Supply Co. Inc. Reviews: 53. Average Rating: 4.1
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