Black Diamond Paver Stones & Landscape, Inc.

Black Diamond Paver Stones & Landscape, Inc. is a family-owned, family-run company founded in 2004 with an A+ Rating by the BBB. The company has received numerous awards and certifications in the field, such as Belgard Master Craftsman and the CLCA Excelsior Award. Black Diamond is also Diamond Certified, which means customers have rated it over 90 out of 100 for quality and satisfaction (and given the local company an overall “Best in Quality” rating). Five-star testimonials and continuous customer support are hallmarks of the company. The company's mission is to provide clients with the highest quality products, services, warranties, and guarantees. They work with "Experts Only" to guarantee that you get exceptional craftsmanship at the best price for your investment. Black Diamond Paver is committed to customer satisfaction, fully certified and insured, and holds some of the longest guarantees in the market. A 27-year paver installation warranty, 10-year synthetic lawn or pergola warranty, and a LIFETIME paver stone guarantee.

The 15 reviews of Black Diamond summarize customer confidence and satisfaction. Several customers appreciated the exceptional communication and teamwork among the Black Diamond teams. Many reviewers endorsed the work ethic and quick turnaround. This was evidenced by a quick completion time. There have also been a few criticisms of slow communication and response times. Overwhelmingly, customers praised the professionalism of project leaders like Laurie, Silver Bruce, and others. This reinforces Black Diamond's commitment to customer satisfaction. Another critical issue was the difficulty of the COVID-19 pandemic. This caused shortages and other issues. However, Black Diamond still produced exceptional results. The customers praised Black Diamond's team under Silver, as they exhibit impressive paver laying skills. Other customers appreciate their warranties because they experienced uneven pavers and grout cracking. These features are not exactly problems most of the time. Black Diamond purportedly was slow to respond to leads and hookups. Thus, there is a need to evaluate these allegations.